Systems Engineer

This is a fully remote position, open to applicants in Florida, +9 more locations.

📋 Description

• Carry out scheduled patching for Windows and Linux servers and workstations across development, testing, and production environments.

• Implement operating system and security updates utilizing Microsoft Configuration Manager (MECM/SCCM), Ansible, PowerShell, Bash, and other related automation tools.

• Oversee patch deployments and confirm successful installations after scheduled maintenance windows.

• Manage patching groups, deployment schedules, maintenance windows, and device targeting.

• Assist in the swift patching and remediation of critical and internet-facing vulnerabilities.

• Monitor patch compliance and remediation progress in relation to established SLAs, security requirements, and compliance objectives.

• Detect and rectify non-compliant, missing-patch, offline or unreachable systems, recurring patch failures, pending reboots, and systems that fall outside approved maintenance windows.

• Diagnose patching and deployment failures that involve client health, connectivity, disk space, installation, reboot, configuration, and dependency issues.

• Execute manual remediation when automated patching fails.

• Confirm system health and patch compliance following remediation efforts.

• Provide comprehensive reporting on patching status, exceptions, failures, and remediation efforts.

• Identify ongoing patch failures, operational gaps, and opportunities for automation.

• Design and support automation initiatives using PowerShell, Ansible, Bash, or similar technologies.

• Minimize manual patching and remediation efforts through standardized and repeatable automation processes.

• Enhance patch deployment success rates and reduce instances of recurring failures.

• Maintain patching documentation, operational runbooks, troubleshooting procedures, and knowledge articles.

• Escalate complex technical issues to senior engineering or platform teams when necessary.

• Collaborate with infrastructure, application, security, vulnerability management, and change management teams.

• Occasional travel to Humana offices for training or meetings may be required.

⛳️ Requirements

• A minimum of 3 years of experience in systems administration, infrastructure operations, patch management, or a similar technical role.

• Practical experience in supporting Windows Server and/or Linux environments.

• Familiarity with enterprise patch management and automation technologies, including Microsoft MECM/SCCM, Ansible, and PowerShell and/or Bash.

• Proven experience troubleshooting operating system patching, deployment, and remediation issues.

• Knowledge of vulnerability management, security remediation, CVEs, and patch compliance principles.

• Proficient understanding of Active Directory, DNS, networking, server infrastructure, and virtualization technologies.

• Experience operating within formal change management and production support processes.

• Ability to analyze patch compliance data, prioritize remediation efforts, and drive issues to resolution.

• Capacity to work independently on Level 2 incidents and remediation tasks while appropriately escalating complex concerns.

• This position does not qualify for work visa sponsorship.

• Preferred: Experience with vulnerability management platforms such as Qualys.

• Preferred: Familiarity with ServiceNow for incidents, changes, requests, and remediation tracking.

• Preferred: Experience in developing patching or infrastructure automation.

• Preferred: Background in supporting large-scale enterprise server and workstation environments.

• Preferred: Awareness of vulnerability remediation SLAs and expedited patching procedures for critical or externally exposed systems.

• Home internet service with a minimum of 25 Mbps download and 10 Mbps upload speed.

🏝️ Benefits

• Bonus incentive plan based on both company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Remote work arrangement.

• Dedicated home workspace to safeguard member PHI/HIPAA information.