Systems Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver level 3 support for all Managed Services clients, primarily focusing on servers and their associated services.

• Diagnose and resolve issues within systems and infrastructure for our managed services customers.

• Proactively identify and address problems within a client's infrastructure environment.

• Engage with clients and stakeholders to comprehend their business needs, translating those into technical solutions to address their challenges.

• Collaborate with team members across the organization to ensure positive outcomes for the customer.

• Keep abreast of emerging technologies and industry trends within the managed services sector.

• Create and maintain documentation related to systems and infrastructure.

• Participate in the (compensated) on-call schedule and occasional (compensated) overtime work.

• Mentor and nurture junior team members, promoting a culture of learning and development.

⛳️ Requirements

• Demonstrated experience as a Systems Engineer, working with servers and hypervisors; experience in Microsoft SQL administration is a plus.

• Strong communication skills for effectively troubleshooting technical issues, maintaining composure and clarity in explanations of problems and preventative actions.

• A passion for technology and a strong commitment to ensuring optimal functionality of all tech; eager to learn new technology solutions and concepts for effective communication with staff and external vendors.

• A positive attitude and proactive mindset, evidenced by a successful history of assisting others in resolving technical challenges.

• Thrives in a fast-paced environment and adapts easily to change.

• A personality that assures others that no matter the task—whether daunting or mundane—you will commit to seeing it through to the best of your ability.

• Knowledge of or certifications in Linux SUSE or comparable systems is highly valued.

• A solid understanding of ticketing systems is beneficial.

• Microsoft and other relevant industry certifications.

• Exceptional research skills, often referred to as "Google-fu."

🏝️ Benefits

• Hybrid working model (for most positions) with designated team anchor days to facilitate collaboration.

• Comprehensive training and development opportunities to support continuous growth as part of your career progression.

• Significant discounts and benefits to enhance your financial well-being.

• Flexibility in choosing your IT equipment to ensure your success, along with access to cost-priced technology for personal use.

• Engaging team events to celebrate accomplishments and foster connections with colleagues outside of work.