Systems Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Deliver remote IT assistance via a shared inbound call queue.

• Support users across various clients with a wide array of technical challenges.

• Engage with diverse technologies and support requirements to cultivate a comprehensive skill set.

• Utilize a ticketing system for managing support inquiries.

• Ensure proper documentation is maintained.

• Adhere to organizational policies and guidelines.

• Follow stringent change control protocols.

• Collaborate with Systems Engineers and Senior Systems Engineers.

⛳️ Requirements

• Minimum of 2 years of IT experience in Desktop Support, Systems Engineering, or Systems Administration.

• Proficient in Microsoft Windows, Microsoft Office, and troubleshooting desktop and mobile devices.

• Excellent verbal and written communication skills.

• Experience with the Microsoft 365 suite, including Exchange Online, SharePoint Online, Intune, and Azure AD.

• Familiarity with Microsoft Windows Server platforms, Active Directory, and Group Policy.

• Knowledge of Citrix XenApp is a plus.

• Background in supporting Sophos or similar endpoint threat management solutions.

• Basic understanding of virtualization platforms such as VMware or Hyper-V.

• Knowledge of TCP/IP, LAN, DMZ, WAN, DHCP, DNS, routing, switching, and firewalls.

• Experience in the financial sector and familiarity with Bloomberg, Thomson Reuters, FactSet, or CapIQ is preferred.

• Significant experience in a Managed Service Provider (MSP) environment, especially with ConnectWise products, is preferred.

• Exposure to or capability to support workloads in Azure or AWS is advantageous.

• Experience with Google Workspace, Box, Dropbox, Duo, Okta, or AirWatch is beneficial.

• Familiarity with supporting Citrix XenApp or similar platforms is advantageous.

• Experience with cybersecurity solutions such as Carbon Black, Cylance, CrowdStrike, or Cyberhat is desirable.

• Previous experience with Mimecast or other mail security gateway solutions like IronPort or Proofpoint is preferred.

• Advanced understanding of storage and virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, or XenServer is desirable.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Attractive perks.

• Opportunities for professional and career development.

• Collaborative environment that fosters technical growth.