This is a fully remote position, open to applicants in Philippines.

• Address user inquiries, collect information regarding support requests, analyze problems, and document all actions taken.

• Ensure that support requests and issue tickets are resolved within the defined service level agreements (SLAs).

• Provide training to users on the correct use of both hardware and software as needed.

• Deliver outstanding customer service and support to end users.

• Conduct routine systems support, maintenance, and testing activities.

• Diagnose and resolve hardware, software, networking, and communication problems.

• Assist with the repair and replacement of equipment.

• Provide support for Azure, Microsoft 365, SharePoint, Exchange, Teams, Entra ID, and Intune environments.

• Aid in managing Apple Business Manager, Mosyle, or other mobile device management (MDM) solutions.

• Contribute to research and development projects.

• Facilitate the integration of new technologies and IT initiatives.

• Support System Administrators and Engineers with various projects and implementations.

• Keep documentation accurate and up-to-date.

• Investigate and propose solutions for hardware and software challenges.

• Help with inventory tracking and maintenance tasks.

• Assist in procurement processes and maintain records.

• Keep records, project documentation, user guides, and reports organized.

• Participate in meetings as necessary.

• Stay informed about emerging technologies and best practices in the industry.

• Perform additional duties as assigned.

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

• At least 3 years of experience as an IT Helpdesk Technician, Support Specialist, Systems Engineer, or in End-User Support roles.

• AZ-900 Microsoft Azure Fundamentals Certification (Mandatory).

• Strong skills in troubleshooting, documentation, critical thinking, and problem-solving.

• Experience in supporting Microsoft 365 services, including SharePoint, Exchange, Teams, Entra ID, and Intune.

• Familiarity with networking components such as firewalls, switches, and access points.

• Knowledge of Apple Business Manager and MDM solutions like Mosyle or JAMF.

• Understanding of GitHub, Azure DevOps, and other third-party administrative platforms.

• Familiarity with Microsoft licensing administration and Partner Center.

• Exceptional customer service and communication abilities.

• Capability to work independently as well as collaboratively within a team.

• Willingness to work flexible hours and participate in on-call support rotations.

• N/A

Systems Engineer

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