Systems and Support Analyst, Financial Aid

This is a fully remote position, open to applicants in Alabama, +31 more states.

📋 Description

• Configure, maintain, and enhance systems utilized in financial aid to support student services, daily operations, and processing.

• Review, test, and troubleshoot product updates and annual software releases.

• Promote excellence in service through continuous departmental support and calibration.

• Engage in key initiatives to collaborate with partners in designing and improving all financial aid practices.

• Challenge existing thoughts and processes to drive, deliver, and facilitate system initiatives and solutions.

• Cultivate an understanding of interdependencies and data sharing within system integrations.

• Execute daily support functions related to the student aid experience.

• Oversee and monitor financial aid batch processes within the Student Information System.

• Offer direct, open, and honest feedback to foster engagement, collaboration, and communication for achieving success.

• Perform other related duties to support Student Financial Services and the objectives of the University.

⛳️ Requirements

• A Bachelor's degree is required.

• A minimum of 3 years of experience in financial aid administration within higher education, ensuring adherence to regulatory requirements.

• Advanced knowledge of financial aid and student information systems/platforms, such as Banner, PeopleSoft, Colleague, Workday, or other higher education systems.

• Proven ability to think creatively and strategically to enhance system processes, daily operations, and overall operational efficiency.

• Strong interpersonal, written, verbal, and cross-functional collaboration skills.

• At least 1 year of advanced proficiency in Microsoft Excel and other Microsoft Office applications.

• Familiarity with Structured Query Language (SQL), including the capability to support system configuration, reporting, data validation, and query development within higher education platforms and databases.

🏝️ Benefits

• High-quality, low-deductible medical insurance.

• Affordable dental and vision plans.

• 5 weeks of paid time off (in addition to nearly a dozen paid holidays).

• Employer-funded retirement plan.

• Free tuition program.

• Parental leave.

• Mental health and wellbeing resources.