Systems Analyst – II

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee the user base for Dynamics 365, including user setup, access modifications, role assignments, and business unit configurations for all users.

• Provide support and maintain Dynamics 365 operations during CST time zone, ensuring prompt responses to production issues, business requests, and operational support requirements.

• Execute application configuration changes based on approved business requirements and prioritization, which includes cloud flows, JavaScript updates, table and column modifications, business rules, and other low-code platform updates.

• Conduct production pushes using Azure DevOps pipelines from sandbox to production, while also supporting deployment validation and post-deployment checks.

• Keep sandbox environments updated to mirror production configurations and ensure they are ready for testing, validation, and release activities.

• Assist with incident resolution and enhancement requests by documenting issues, validating system behavior, coordinating with technical teams, and implementing or aiding in approved fixes.

• Generate reports on Dynamics data as required, covering common reporting areas such as users, contracts, leads, and opportunities.

• Collaborate with business users and technical teams to comprehend current processes, evaluate impacts, and implement practical system modifications that align with business goals.

• Develop and maintain system documentation, configuration documents, training materials, and quick reference guides as necessary.

• Facilitate and support testing activities for changes made to the platform, including unit testing, validation, and business acceptance support.

• Stay informed about Dynamics 365 platform capabilities and recommend enhancements that improve process efficiency, reporting, supportability, and overall platform maturity.

⛳️ Requirements

• Associate’s or Bachelor’s degree in computer science, information systems, business, or a related field, or equivalent experience.

• A minimum of 3 years of experience in supporting business applications such as Dynamics 365, Salesforce, or comparable enterprise platforms.

• Proficiency in application configuration, security administration, reporting, and business process support within a low-code or CRM platform.

• Capability to collaborate with business users to comprehend current and future process requirements and translate them into effective system modifications.

• Ability to work alongside development and technical resources to understand system design, troubleshoot issues, and support deployment activities.

• Strong analytical, troubleshooting, organizational, and customer service skills.

• Experience in Dynamics 365 administration and configuration.

• Familiarity with Contract Lifecycle Management (CLM) is a plus.

• Knowledge of Power Automate, reporting tools, and Azure DevOps is desirable.

🏝️ Benefits

• Work from Home, in-office, or hybrid options available.

• Employee Belonging Groups to foster community.

• Comprehensive healthcare benefits including dental and medical.

• Paid time off for vacation, volunteer work, and holidays.

• And so much more!