Systems Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide fundamental system support and user administration to the Retail Operations/Sales Division.

• Assist in the configuration of Production Operations/Retail Sales systems, which include Loan Origination Software and vendor applications.

• Set up workflow and reporting settings on Loan Origination Systems and Sales systems.

• Address Operations/Sales escalation desk tickets, adhere to SLAs, and escalate issues as necessary.

• Test identified defects and offer feedback to senior analysts for documentation and resolution of defects.

• Resolve basic user interface problems.

• Facilitate communication regarding system outages and bugs.

• Help in creating training materials.

• Conduct quality control checks on operational details.

• Gather user suggestions and communicate validated recommendations to senior analysts.

• Engage in user acceptance testing and Post-Production Validation when required.

• Assist in process enhancements through Automation and Lean methodologies.

• Carry out other assigned responsibilities.

⛳️ Requirements

• An Associate's degree related to the position or an equivalent qualification, preferably in computer science, business, or a related field.

• At least one year of experience with Agile/Scrum methodologies and SDLC awareness.

• Familiarity with system requirements documentation, software testing protocols, user scenarios, and bug reporting/validation.

• Knowledge of Agile and SDLC methodologies.

• Experience with project tracking and management tools such as JIRA, Workfront, or ClickUp is preferred.

• Background in usability and/or training related to human-computer interactions and workflow best practices is preferred.

• Capability to learn and adapt to new technologies and techniques.

• Strong ability to collaborate effectively within a team and with teams located in different geographical areas.

• Basic understanding of the mortgage industry.

• Familiarity with software testing and bug reporting processes.

• Exceptional verbal and written communication skills.

• Highly organized and detail-oriented; able to thrive in a dynamic, metrics-driven environment.

• Proficient in Microsoft Office Suite, including Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.

• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions regarding workflow.

• Capacity to cope with workplace stressors, customer service issues, security responsibilities, and competing priorities.

• Commitment to adhering to and swiftly applying established process protocols.

• Availability to work Monday to Friday during the business week.

• Primarily sedentary work, requiring frequent use of a computer keyboard and mouse.

• Ability to accurately interpret visual and auditory information in an office setting.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• AD&D insurance.

• LTD insurance.

• 401(k) plan with employer matching.

• Enjoy a pleasant work environment.

• Receive competitive compensation.

• Access to an excellent benefits package.