Systems Analyst

This is a fully remote position, open to applicants in Australia.

📋 Description

• **Become a part of Centorrino Technologies: Innovate, Grow, and Thrive with Us!**

• At Centorrino Technologies (CT), we’re not just about technology; we’re a community that exceeds expectations. Recognised as a Great Place to Work in 2024 and one of the Best Medium-Sized Places to Work in Australia for 2025, we boast an impressive eNPS score of 68. Our mission is to transform the customer experience, and we are seeking a dedicated **Systems Analyst** to join our **Systems Team** in **Australia.**

• The Systems Analyst plays a pivotal role in the Compliance team, tasked with managing and ensuring the prompt application of security patches and updates across all endpoints and servers. This position is vital for protecting the organization and its clients against vulnerabilities by adhering to patch management policies. The Patching Analyst will leverage advanced tools such as NABLE to monitor, report, and troubleshoot patch deployments, while also maintaining effective communication with clients regarding any changes or issues that may arise. This role requires a robust technical background, exceptional problem-solving abilities, and the capacity to work both independently and collaboratively within a fast-paced IT environment.

⛳️ Requirements

• **What you’ll be doing:**

• - Overseeing toolsets that monitor our customer environments, including Icinga & NCentral.

• - Taking ownership and ensuring the success of the patching toolset for our customers.

• - Maintaining and patching firmware for server infrastructure.

• - Keeping server operating systems up to date and properly patched.

• - Troubleshooting systems and infrastructure issues for our managed services clients.

• - Staying informed about new technologies and industry trends within the managed services sector.

• - Committing to continuous improvement through training, self-study, and obtaining vendor certifications.

• - Accurately recording time on tickets and documenting work performed.

• - Creating and updating technical documentation.

• - Engaging with clients to understand their technical needs and deliver effective solutions.

• - Collaborating with colleagues to identify processes that require enhancement or can be executed more efficiently.

• - Actively seeking customer feedback on your performance and striving for continuous improvement.

• - Participating in occasional (paid) overtime work.

• - Identifying issues or requests without an existing process and working with peers to develop and implement one.

• - Taking charge of daily technology issues and liaising with external third-party organizations.

• **What you’ll bring:**

• - Exceptional verbal and written communication skills, facilitating effective interactions with a diverse range of stakeholders.

• - A coachable attitude, with a willingness to tackle work beyond your comfort zone and embrace new learning opportunities.

• - A strong interest in technology and a commitment to ensuring optimal functionality of all tech systems.

• - An enjoyment of fast-paced environments and adaptability to change.

• - A readiness to learn new technology solutions and concepts for confident engagement with staff and external vendors.

• - Strong analytical and problem-solving capabilities.

• - Meticulous attention to detail and excellent organizational skills.

• - A proven ability to work collaboratively within a team setting.

🏝️ Benefits

• **Why You'll Love Working Here:**

• **Our company is more than just a place to work; it’s a hub of inspiration and creativity where employees thrive! Here’s what you can look forward to:**

• - Hybrid working arrangements (for most roles) with designated team anchor days to foster collaboration.

• - Extensive training and development opportunities that support your ongoing career growth.

• - Significant discounts and benefits to help you maximize your financial resources.

• - The option to select your IT equipment to ensure your success, along with access to cost-price tech for personal needs.

• - Engaging team events to celebrate achievements and bond with colleagues outside of work.

• CT embraces diversity and empowers every voice to be heard as we strive to create the world we envision. Apply today and join a team that values innovation, inclusivity, variety, and diverse backgrounds.

• *Note: A valid *Vulnerable People / Working with Children Check (WWCC) and Police Check are required.*