Systems Administrator, Monday to Friday, 12 PM to 9 PM EST Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote assistance across various multi-tenant environments, addressing escalated incidents and complex service requests.

• Execute secondary responses and advanced troubleshooting for escalated customer issues.

• Evaluate and document unfamiliar client server, workstation, and network settings.

• Provide support and troubleshoot varied computing environments for a broad spectrum of business clients.

• Independently resolve high-level workstation, server, and network incidents.

• Leverage suitable software utilities and vendor- or application-specific tools to ensure timely resolutions.

• Set and manage client expectations throughout the troubleshooting journey.

• Create, document, and assist in implementing client standards grounded in Thrive best practices.

⛳️ Requirements

• 3–5 years of experience in IT support/operations, including MSP or multi-tenant settings.

• Extensive knowledge of Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 administration, Intune, and SharePoint.

• Proficient in networking concepts (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).

• Familiarity with endpoint security (EDR/AV), backup/DR, and patch management.

• Skilled in PowerShell scripting and automation techniques.

• Strong capabilities in incident management, change control, and documentation practices.

• Outstanding written and verbal communication, documentation, and time-management abilities.

• Capability to work autonomously as well as collaboratively within a team.

• Willingness to work after hours or take part in on-call rotations as necessary.

• Exceptional customer service skills.

🏝️ Benefits

• Dynamic work environment that encourages a balance between hard work and enjoyment.

• Opportunities for ongoing professional development and training.

• Options for remote work.