This is a fully remote position, open to applicants in California.

📋 Description

• Be the primary point of contact for incoming phone and chat support inquiries.

• Assist in the support and maintenance of servers, networking equipment, and related hardware and software systems for clients.

• Serve as the first line of escalation for Support Technicians.

• Deliver onsite support for Managed Services clients.

• Function as a secondary Client Relationship Manager; assess system performance and suggest enhancements to improve efficiency.

• Offer intermediate technical support and guidance to end-users while aiding in the resolution of technical issues.

• Record system configurations, procedures, and troubleshooting methodologies.

⛳️ Requirements

• An Associate degree in computer science or a related field -OR- 2 years of preferred IT experience.

• Possession of Network+ Certification or Azure Administrator Associate AZ-104, or equivalent practical experience.

• Strong skills in infrastructure and troubleshooting.

• A valid driver's license.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401K Retirement Plan.

• A minimum of 4 weeks of Paid Time Off (PTO).

• Birthday PTO.

• Paid Holidays.

• Paid Time Off for Volunteering.

• Short-Term and Long-Term Disability Insurance.

• Life Insurance.

• Supplemental Insurance.

• Employee Assistance Program.