Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Address alerts from the HART system and networking, triaging, troubleshooting, and resolving incidents.

• Collaborate closely with other support teams to ensure timely handling of incident events.

• Ensure compliance with STIGs and patch requirements for both Windows and RHEL operating systems.

• Maintain STIGs and patch compliance for middleware and application servers including WebLogic, Tomcat, ActiveMQ, and Apache Camel.

• Oversee STIGs and patch compliance for Active Directory, MySQL, and Postgres SQL databases and related infrastructure.

• Monitor system health before and after patching using Dynatrace/Splunk.

• Prepare and send incident notifications to government stakeholders and other support teams.

• Conduct health checks on systems critical to infrastructure, including servers.

• Document, track, and coordinate incidents using ServiceNow.

• Execute Tier II-level administration tasks to maintain HART system operations.

• Escalate unresolved issues to Tier III support.

• Assist in postmortem activities and contribute to various operational improvement efforts.

• Implement new and enhanced processes, change existing ones, perform new tasks, generate reports, and respond to ad-hoc requests based on management recommendations.

• Contribute to the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids documentation.

• Undertake additional duties as assigned.

⛳️ Requirements

• Capability to obtain DoD Security Clearance.

• Eligibility to secure Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred.

• A BA/BS degree plus 7 years of relevant experience.

• ITIL Foundation certification (not mandatory to begin, but expected to be obtained within the first six months).

• Availability to work the shift: MON-FRI 4pm - Midnight.

• Proficiency in RHEL administration, Windows administration, and RH Satellite management.

• Experience with AWS (EC2, VPCs, RDS, IAM) and capability to conduct hardening and patch cycles.

• Ability to execute Ansible automation and Terraform/CloudFormation.

• Strong background in STIGs and patch compliance.

• Familiarity with Service Now service management software, Jira, and Confluence.

• Experience utilizing Splunk, Dynatrace, and Tenable monitoring and security tools.

• Knowledge of AWS native tools for DevOps and automation.

• Quick learner of new technologies (servers, switches, virtual hosts, etc.).

🏝️ Benefits

• Healthcare.

• Wellness programs.

• Financial benefits.

• Retirement plans.

• Family support services.

• Continuing education opportunities.

• Time off benefits.