System Implementation Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Schedule and execute system installations, enhancements, and site evaluations according to customer needs and technical specifications.

• Ensure all systems comply with Mindray’s performance and quality benchmarks through thorough testing.

• Offer advanced on-site assistance for intricate or escalated service challenges that exceed the capabilities of local service representatives.

• Provide after-hours phone support to help customers, service representatives, and clinical staff resolve technical issues—delivering prompt solutions to reduce downtime.

• Organize and carry out system updates and upgrades as necessary.

• Keep meticulous and precise documentation of all service and installation activities in line with Mindray’s Quality System and Administrative policies.

• Work collaboratively with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project timelines and customer requirements are fulfilled.

⛳️ Requirements

• Minimum of an associate degree or equivalent in electronics, instrumentation, or computer technology; a bachelor’s degree is preferred.

• At least one year of experience with telemetry or RF systems is preferred.

• Proficient understanding of Microsoft Windows OS and IT networking principles.

• Strong technical abilities in system design, installation, troubleshooting, and repair of monitoring systems.

• Exceptional communication, organizational, and critical thinking skills.

• Customer-oriented, self-sufficient, and solution-driven with a positive demeanor.

• Valid driver’s license with a clean driving history.

🏝️ Benefits

• 401(k) with company match

• Tuition reimbursement

• Paid time off

• Disability coverage

• FSA/HSA options