System Administrator

This is a fully remote position, open to applicants in Washington.

📋 Description

• Plan, implement, manage, and sustain server and storage infrastructure.

• Oversee Hyper-V virtualization, virtual networks, hypervisor hardware, Microsoft Remote Application, and VDI.

• Ensure OS updates and hardware firmware are maintained across both production and development servers.

• Manage telecommunications platforms, which include queue configuration, DID assignment, user provisioning/de-provisioning, and the mobile device program.

• Handle Microsoft 365 user lifecycle, licensing, and security configuration.

• Administer AWS services, including EC2 instances and VPC networking, in accordance with security and cost standards.

• Manage identity and access through Okta, including Okta Device Management.

• Administer Intune and JAMF MDM for Windows and Mac endpoint fleets.

• Maintain the IT asset lifecycle and inventory using SnipeIT.

• Oversee Veeam and ExaGrid backups with Wasabi cloud storage targets and conduct restore testing.

• Maintain and optimize Zabbix monitoring, respond to alerts, and prevent outages.

• Develop and sustain Ansible playbooks for configuration management and routine maintenance.

• Configure, monitor, and uphold patch management systems, including monthly Sunday patching.

• Safeguard information-system security through virus prevention/detection/cleaning, security procedures, and event-log and alert monitoring.

• Manage SFTP services for secure data exchange with carriers and partners, and handle protected health information under HIPAA and Vimly policies.

• Provide second-level hardware and software support and act as a Help Desk escalation point.

• Consult with and train employees and departments on technology utilization and computer applications.

• Provide documentation, project tracking, and management reporting.

• Assess, recommend, and implement modifications to meet current and future system requirements.

• Participate in the weekly IT on-call rotation and report to the Sr. Director of IT Infrastructure.

⛳️ Requirements

• BA/BS degree in computer engineering or a related field, or equivalent information-technology work experience accepted in lieu of a Bachelor’s degree.

• Minimum of 3 years of equivalent information-technology work experience if substituting for the degree.

• At least 3 years of hands-on system administration experience with Windows Server, Hyper-V, Microsoft 365, enterprise backup, monitoring, and MDM platforms.

• Familiarity with AWS services, including EC2 and VPCs.

• Experience with Terraform or other infrastructure-as-code tools is advantageous.

• Demonstrated ability to work autonomously with minimal day-to-day guidance, prioritize competing requests, and drive issues to resolution.

• Experience in planning and executing complex projects.

• Working knowledge of security and compliance practices.

• Familiarity with HIPAA is strongly preferred.

• Relevant certifications such as Microsoft, CompTIA Security+, or Okta are beneficial.

• Must be able to participate in the weekly IT on-call rotation.

• Capable of performing monthly system patching on a Sunday.

• Ability to manage protected health information in accordance with HIPAA and Vimly security policies.

🏝️ Benefits

• Eligible for quarterly bonus earnings, up to 5% of annual salary.

• Medical, Dental, and Vision Coverage.

• 401(k) Retirement Plan.

• 20 PTO days accrued within the first year (includes sick time).

• 12 holidays per year.

• Diversity Time Off.

• Paid Volunteer Time Off.

• Life and AD&D Insurance.

• Long-term and Short-term Disability Insurance.

• Voluntary Life Insurance.

• Voluntary Long-Term Care (LTC) insurance.

• Voluntary Pet Insurance.

• Voluntary Legal Plan.

• Health Savings Account (HSA).

• Flexible Spending Accounts (FSA).

• AFLAC Voluntary Benefits.

• MetLife Voluntary Benefits.

• Employee Assistance Program.