System Administrator

This is a fully remote position, open to applicants in Utah.

📋 Description

• Take full ownership of the administration for the Atlassian Cloud stack, which includes Jira Cloud (Software, Service Management, Work Management), Confluence Cloud, Atlassian Guard/Access, and related marketplace applications within a Cloud-only environment.

• Configure and oversee projects, boards, issue types, workflows, screens, custom fields, components, versions, and all notification, permission, and security schemes within Jira Cloud.

• Manage user provisioning, groups, roles, product access, SSO/SCIM, and license distribution throughout the Atlassian Cloud organization.

• Maintain Confluence Cloud spaces, templates, page hierarchies, permissions, and space governance to facilitate knowledge management at scale.

• Supervise Jira Service Management Cloud queues, request types, SLAs, customer portals, and approval workflows to enhance both internal and customer-facing service operations.

• Design, implement, and sustain Jira Cloud Automation rules, Confluence Cloud automations, and cross-product workflows aimed at minimizing manual updates and handoffs – tracking quarterly reductions in manual effort as a key performance indicator.

• Create and maintain integrations between Atlassian Cloud and various business systems (including Slack, Microsoft Teams, Office 365, Google Workspace, GitHub, DocuSign, Salesforce, and HRIS/ITSM tools) using native Cloud connectors, REST APIs, webhooks, and low-code platforms like Zapier, Workato, or n8n.

• Assess, install, configure, and manage Atlassian Marketplace Cloud applications – overseeing app lifecycle, security assessments, and renewals throughout the stack.

• Design and maintain dashboards, JQL-based filters, and reports that provide teams and leadership with real-time insights into priorities, workload, risks, and impediments – eliminating manual reporting burdens.

• Collaborate with departments to map existing workflows, identify bottlenecks, and establish repeatable Jira and Confluence processes – fostering standard operating procedures and facilitating the rapid onboarding of new teams with approved templates and configurations.

• Ensure that the Atlassian Cloud environment complies with security, compliance, and data governance standards – implementing RBAC, SSO/MFA via Atlassian Guard, SCIM provisioning, audit logging, data residency, and vendor risk management (SOC 2, DPAs).

• Act as a point of escalation for platform risks, cross-system challenges, and incidents – ensuring that corrective measures and prevention strategies are documented and executed.

• Develop and maintain documentation, standard operating procedures (SOPs), configuration baselines, change logs, and best-practice manuals across the Atlassian Cloud platform.

• Promote platform adoption, minimize shadow tooling, and enhance operational maturity throughout the organization – measuring success by consistent platform engagement, a reduction in the reliance on spreadsheets and duplicate tools, and improved cycle times for critical workflows.

⛳️ Requirements

• A minimum of 3 years of hands-on experience managing Atlassian Cloud, specifically Jira Cloud (Software, Service Management, Work Management) and Confluence Cloud; experience with Cloud is essential, while Server/Data Center experience is not necessary.

• Profound expertise in configuring Jira Cloud projects, issue types, workflows, screens, custom fields, components, versions, and all notification, permission, and security schemes.

• Demonstrated experience in creating and maintaining Jira Cloud Automation rules, including cross-project and global automations.

• Practical experience in administering Jira Service Management Cloud and Confluence Cloud, including spaces, templates, permissions, and governance.

• Experience managing the Atlassian Cloud organization via admin.atlassian.com – including user provisioning, SSO/SCIM, Atlassian Guard/Access, product access, domain claiming, and license management.

• Technical proficiency in Atlassian's integration and reporting tools – JQL, Confluence macros, REST APIs, webhooks, native Cloud connectors, and low-code platforms like Zapier, Workato, n8n, or Make.

• Experience in evaluating, installing, and managing Atlassian Marketplace Cloud applications.

• Strong foundation in process design, workflow optimization, and translating business requirements into effective Atlassian Cloud configurations.

• A working knowledge of security, privacy, RBAC, SSO/MFA, audit logging, and vendor risk principles (SOC 2, DPAs) within a SaaS environment.

• Excellent communication and stakeholder management skills, with the capability to collaborate effectively across both technical and non-technical teams.

• Atlassian Cloud certifications are preferred (ACP-120, ACP-420, ACP-620, or similar).

• Experience with ScriptRunner for Jira Cloud, Forge/Connect app development, or Atlassian Analytics is preferred.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance plans.

• Exceptional work-life balance with 4 weeks of Paid Time Off.

• 10 Paid Company Holidays plus 2 floating holidays.

• 401K Programs with employer matching contributions.

• Personal assistance programs available for support in maintaining a healthy personal and professional life.