Senior Network and Computer System Admin – EMS

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Conduct daily administration, configuration, and optimization of enterprise monitoring tools, which include but are not limited to: Microsoft System Center Operations Manager (SCOM), Broadcom DX NetOps Spectrum, Broadcom DX NetOps Network Flow Analysis, Broadcom DX NetOps Performance Manager, Dynatrace (planned/ongoing implementation), and Nexthink (planned/ongoing implementation).

• Install, upgrade, patch, and maintain monitoring application software across various operating systems and platforms (both physical and virtual).

• Design, implement, and optimize monitoring policies, thresholds, alerts, dashboards, and reports to meet operational, performance, and capacity management requirements.

• Integrate monitoring tools with associated systems (e.g., ticketing/ITSM platforms, logging, notification systems, CMDB) as necessary.

• Administer and maintain Windows Server 2022 and Red Hat Enterprise Linux (RHEL) 8 and 9 systems that support monitoring tools in both physical and virtual settings.

• Execute OS-level configuration, hardening, troubleshooting, and performance tuning to ensure highly available and resilient monitoring services.

• Collaborate with server and virtualization teams to guarantee appropriate resource allocation, backup/recovery configuration, and change management for the monitoring infrastructure.

• Apply a strong understanding of WAN/LAN concepts and data circuits (e.g., T1, MPLS, VPN and Enterprise VPN, SONET, Ethernet, Fiber) to design and support effective network monitoring solutions.

• Leverage SNMP v3 (traps and polling), flow technologies, and other protocols to gather network performance and availability data.

• Conduct bandwidth and traffic analysis to identify trends, bottlenecks, and potential issues that could affect service delivery.

• Collaborate with network engineering teams to interpret monitoring results, assist in root cause analysis, and propose corrective actions.

• Engage with customers, stakeholders, and leadership at all organizational levels to gather requirements, explain monitoring capabilities, and present findings or recommendations.

• Articulate complex technical concepts in clear, non-technical language tailored to the audience’s level of understanding.

• Provide training to individuals and groups on the enterprise monitoring toolset, dashboards, reports, and standard operating procedures.

• Uphold a strong customer-service orientation, demonstrating professionalism, responsiveness, and effective relationship management.

• Adhere to established processes and procedures for incident, request, change, and problem management related to enterprise monitoring services.

• Maintain call and interaction quality standards, including compliance with work schedules, SLAs, and documented support procedures.

• Document policies, procedures, configurations, and issues in the ticketing system and internal knowledge base to ensure consistent and repeatable support.

• Develop and maintain advanced reporting (including monthly and ad hoc reports) utilizing tools such as Microsoft Excel, SQL/MySQL queries, and built-in reporting modules within monitoring platforms.

• Analyze monitoring data to uncover opportunities for service level improvement, proactively detect issues, and better support the needs of internal clients.

• Work both independently and collaboratively as part of a cross-functional team to deliver high-quality monitoring solutions and support.

• Participate in a rotating on-call schedule to provide after-hours support for critical monitoring platforms and related incidents.

• Contribute to continuous improvement initiatives, including tool evaluation, process refinement, and the adoption of emerging best practices in monitoring and observability.

• Perform other duties as assigned.

⛳️ Requirements

• Practical experience administering and maintaining: Windows Server 2022, Red Hat Enterprise Linux (RHEL) 8 and/or 9.

• Proven experience in installing, upgrading, configuring, and supporting enterprise monitoring tools (e.g., SCOM, Broadcom DX NetOps suite, Dynatrace, Nexthink or similar).

• Strong knowledge of WAN/LAN networking concepts, including data circuits such as T1, MPLS, VPN/Enterprise VPN, SONET, Ethernet, and Fiber.

• Understanding of core concepts related to routing, switching, and network performance metrics.

• Experience working in environments with defined processes (e.g., ITIL-based incident, problem, and change management) and compliance with documented standards and procedures.

• Proven ability to effectively communicate with non-technical customers, translating complex technical issues into clear, actionable information.

• Demonstrated capability to work independently with minimal supervision and collaboratively within a team.

• Experience supporting customers in a service-oriented environment, with strong client relationship skills.

• Expertise in installation, configuration, upgrade, and daily administration of: Microsoft System Center Operations Manager (SCOM), Broadcom DX NetOps Spectrum, Broadcom DX NetOps Network Flow Analysis, Broadcom DX NetOps Performance Manager, Dynatrace (implementation and/or operation preferred), Nexthink (implementation and/or operation preferred).

• Development of monitoring rules, alerts, dashboards, and reports within these tools.

• Experience in providing user training and creating user guides, runbooks, and technical documentation for monitoring platforms.

• Familiarity with Cisco IOS, networking configuration files, hardware, and core networking concepts.

• Strong understanding and practical experience with SNMP v3 traps and polling, as well as bandwidth and network flow analysis.

• Advanced troubleshooting skills for systems and networks across multi-tier, distributed environments.

• Proficiency in Microsoft PowerShell for automation, configuration, and data collection concerning monitoring systems.

• Working knowledge of SQL and MySQL for querying monitoring databases and supporting custom reports.

• Advanced skills in Microsoft Excel, including the use of formulas, pivot tables, charts, and data visualization for monthly and executive reporting.

• Must be able to pass a background check. Additional background checks may be required as determined by projects and/or clients at any point during employment.

🏝️ Benefits

• Medical, Dental, and Vision Insurance; Wellness Program.

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).

• Short-Term and Long-Term Disability options.

• Basic Life and AD&D Insurance (Company Provided).

• Voluntary Life and AD&D options.

• 401(k) Retirement Savings Plan with matching after one year.

• Paid Time Off.