System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of the administration for the Atlassian Cloud stack within a Cloud-exclusive environment.

• Set up and manage Jira Cloud projects, boards, issue types, workflows, screens, custom fields, components, versions, notifications, permissions, and security configurations.

• Handle user provisioning, group management, role assignments, product access, SSO/SCIM, and license distribution.

• Oversee Confluence Cloud spaces, templates, page structures, permissions, and governance policies.

• Manage Jira Service Management Cloud queues, request types, SLAs, customer portals, and approval processes.

• Create and sustain Jira Cloud Automation rules, Confluence Cloud automations, and workflows that span multiple products.

• Develop and maintain integrations with Slack, Microsoft Teams, Office 365, Google Workspace, GitHub, DocuSign, Salesforce, and HRIS/ITSM systems.

• Assess, install, configure, and manage Atlassian Marketplace Cloud applications.

• Design and maintain dashboards, JQL-based filters, and reports for real-time insights.

• Collaborate with various departments to map workflows, pinpoint bottlenecks, and create repeatable processes for Jira and Confluence.

• Ensure adherence to security, compliance, and data governance standards, including RBAC, SSO/MFA, SCIM, audit logging, data residency, and vendor risk management.

• Act as an escalation point for platform risks, cross-system challenges, and incidents.

• Produce documentation, SOPs, configuration baselines, change logs, and best-practice manuals.

• Promote adoption, minimize shadow tooling, and enhance operational maturity and cycle times.

⛳️ Requirements

• Minimum of 3 years of practical experience in administering Atlassian Cloud – Jira Cloud (Software, Service Management, Work Management) and Confluence Cloud.

• In-depth knowledge in configuring Jira Cloud projects, issue types, workflows, screens, custom fields, components, versions, and managing notifications, permissions, and security settings.

• Significant experience in creating and maintaining Jira Cloud Automation rules, including cross-project and global automations.

• Practical experience with Jira Service Management Cloud and Confluence Cloud administration, encompassing spaces, templates, permissions, and governance.

• Proficient in administering the Atlassian Cloud organization via admin.atlassian.com – including user provisioning, SSO/SCIM, Atlassian Guard/Access, product access, domain claiming, and license management.

• Technical proficiency in JQL, Confluence macros, REST APIs, webhooks, native Cloud connectors, and low-code tools such as Zapier, Workato, n8n, or Make.

• Experience in evaluating, installing, and managing Atlassian Marketplace Cloud applications.

• Strong foundation in process design, workflow optimization, and translating business requirements into effective Atlassian Cloud configurations.

• Basic understanding of security, privacy, RBAC, SSO/MFA, audit logging, and vendor risk principles (SOC 2, DPAs) in a SaaS environment.

• Excellent communication and stakeholder management abilities with both technical and non-technical teams.

• Preferred Atlassian Cloud certifications (ACP-120, ACP-420, ACP-620, or similar).

• Experience with ScriptRunner for Jira Cloud, Forge/Connect app development, or Atlassian Analytics is preferred.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Four weeks of Paid Time Off.

• Ten Paid Company Holidays along with two floating holidays.

• 401K plans with employer matching.

• Personal assistance programs to support a healthy work-life balance.

• Opportunity for remote work.