System Administration Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute the delivery of implementation, ongoing managed services, customer training, and additional billable professional offerings within the scope of Admin Pro services.

• Collaborate with customers to configure MeridianLink products while providing consultative support on system setup and process design.

• Keep abreast of MeridianLink licensed software and educate clients on best practices and effective utilization of the system.

• Set up and manage MeridianLink software for both new and existing customers, including continuous Admin Pro managed services.

• Perform system assessments to pinpoint optimization and efficiency opportunities, and suggest appropriate solutions.

• Facilitate advisory sessions and customer interviews to evaluate workflows, document challenges, and offer recommendations.

• Elicit, document, and validate requirements for business processes, core mapping, third-party integration, and APIs.

• Oversee Admin Pro customer relationships, dashboards, proactive communications, and routine customer meetings.

• Convert customer requirements into system updates while adhering to service-level agreements and delivery standards.

• Organize and prioritize multiple simultaneous initiatives to enhance productivity, resource usage, and timely deliveries.

• Generate client deliverables utilizing department-created tools and standards, and present findings and recommendations.

• Identify risks and issues, assist in their resolution, and relay product feedback along with opportunities for improvement.

• Contribute to knowledge sharing, process enhancement, and service innovation.

• Work collaboratively with internal and external stakeholders to execute projects, manage expectations, and provide proactive client service.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant work experience.

• 2–4 years of experience in loan origination or account origination systems.

• Proficiency in Microsoft applications and tools.

• Ability to determine suitable courses of action within set guidelines and adjust processes as necessary.

• Capacity to exercise judgment within established procedures to address moderately complex issues.

• Ability to build and sustain productive working relationships both internally and externally.

• Strong organizational abilities with the capability to manage multiple priorities at once.

• Collaborative, adaptable, and service-oriented mindset.

• Effective presentation skills, including comfort with remote audience engagement.

• Excellent verbal and written communication skills.

• Understanding of customer service principles and best practices.

• Must address work authorization for the United States and the potential for H-1B sponsorship during the application process.

🏝️ Benefits

• Insurance coverage (medical, dental, vision, life, and disability).

• Flexible paid time off.

• Paid holidays.

• 401(k) plan with company match.

• Remote work.