System Admin II Consultant – EMEA, APAC

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Ensure the reliability, integrity, and effective functioning of information systems.

• Support the Technical Support team in various aspects of their responsibilities.

• Oversee, maintain, support, and enhance all networked software and associated operating systems.

• Utilize strong communication, analytical, and problem-solving skills to identify, convey, and address issues.

• Assist in the design and deployment of new applications and enhancements to existing software and operating systems.

• Collaborate with network personnel to ensure seamless and dependable operation of software and systems.

• Contribute to the design and execution of server and security audits, system backup procedures, and other recovery protocols.

• Develop and maintain documentation regarding system configurations, mappings, processes, and service records.

• Ensure connectivity for all servers, shared software, groupware, and applications.

• Monitor and evaluate system performance; prepare and present performance statistics and reports.

• Serve as a liaison between the Technical Support team and other departments.

• Provide training to the Technical Support team when opportunities arise.

⛳️ Requirements

• Bachelor's degree in computer science or software engineering and/or 2 years of relevant work experience is highly preferred.

• Outstanding analytical, conceptual, and problem-solving skills.

• Excellent written and verbal communication abilities.

• Strong skills in architecture and technical support documentation.

• Familiarity with scripting languages such as Bash, Perl, Ruby, and/or Python.

• Capability to define problems, gather data, establish facts, and draw valid conclusions.

• Ability to interpret a wide range of technical instructions in mathematical or diagrammatic form while managing various abstract and concrete variables.

• Experience with systems planning, security principles, and best practices in software management.

• Practical knowledge of current software protocols and Internet standards, including TCP/IP, HTML, AJAX, Javascript, and XML.

• Experience with programming languages (Shell, Perl, Ruby, Python).

• Knowledge of Configuration Management systems, CI/CD pipelines, and Infrastructure as Code, including Chef, Ansible, GitLab, Terraform, etc.

• Experience with monitoring systems such as Nagios, Grafana, Sensu, and Zabbix.

• Proven software troubleshooting skills.

• Familiarity with network and PC operating systems, particularly Linux.

• Strong understanding of the organization’s goals and objectives.

• Awareness of applicable data privacy practices and regulations.

• Ability to express ideas in both technical and easily understandable terms.

• Capable of prioritizing and executing tasks in a high-pressure setting.

• Experience in a collaborative, team-oriented environment.

• Strong customer service orientation.

🏝️ Benefits

• Competitive salary.

• Recognition through WorkTango for team members.

• Access to Udemy online learning courses.

• Opportunities for profit-sharing bonuses.

• Enjoyable monthly events.

• Opportunities for professional growth.

• Relaxed work environment.

• New Team Member Buddy System.