SVP, Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the deputy to the COO, providing leadership across global operations, strategic priorities, and significant business initiatives; serve as the second-in-command to ensure continuity in decision-making and execution.

• Represent Operations to Executive Leadership, the Board, investors, and key clients; translate corporate strategy into operational plans and long-term growth roadmaps while collaborating with Product, Development, Construction, Finance, Legal, Security, and Commercial teams.

• Establish and maintain global operational standards, SOPs, maintenance frameworks, and KPI framework (uptime, SLA, MTTR, energy, safety, staffing, customer experience).

• Ensure that robust compliance frameworks are upheld across all operational regions, including regulatory obligations, customer commitments, certifications, and internal controls.

• Oversee the maintenance, testing, and continuous improvement of business continuity, disaster recovery, and crisis management processes, leading RCA and executive responses for major incidents.

• Drive ongoing improvement, standardization, and efficiency across regions, embedding best practices and operational discipline.

• Provide executive oversight for the Global Network Operations Centre (GNOC), ensuring 24x7 monitoring, incident response, escalation management, and service continuity across the portfolio.

• Lead the global safety program, ensuring a strong safety culture, regulatory compliance, risk management, and consistent standards across all regions.

• Provide executive oversight of critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of in-life critical assets.

• Collaborate with Development, Construction, and Engineering to integrate operational requirements into new designs and retrofits; standardize commissioning, integrated systems testing, and operational handover.

• Build executive relationships with key hyperscale, enterprise, and strategic customers; oversee escalations and ensure timely resolutions and clear communications.

• Manage operational service delivery to consistently meet SLAs and contractual commitments, driving transparency through reporting, service reviews, and improvement planning.

• Support commercial and sales teams during major customer pursuits, due diligence, and operational solution development.

• Lead operational OpEx and CapEx planning and execution, with accountability for forecasting, cost control, and financial performance against the plan.

• Partner with Finance on cost modeling for new sites, expansions, customer opportunities, and strategic investment plans; support commercial decision-making and capital allocation.

• Oversee long-term capacity planning for power, space, cooling, staffing, and infrastructure; lead operational due diligence and integration efforts for acquisitions and expansions.

• Develop hiring and workforce strategies to support new campus openings, expansions, and long-term operational capabilities; take a lead role in establishing new regional structures to enable growth.

• Own the operational energy strategy, including procurement, resilience planning, renewables, efficiency, and utility relationships.

• Ensure compliance with regulatory, environmental, H&S, and industry certification requirements (ISO, SOC, customer-specific programs).

• Develop resilience strategies addressing grid constraints, utility risks, climate-related impacts, and infrastructure vulnerabilities.

• Promote the adoption of automation, infrastructure technology, and digital tools to enhance monitoring, maintenance, reporting, and operational efficiency.

• Manage strategic supplier and vendor relationships to ensure service quality, resilience, innovation, and value for money.

• Lead, coach, and develop operational leaders and teams; establish succession planning frameworks.

• Foster a high-performance culture focused on accountability, collaboration, innovation, and continuous improvement; provide regular updates on operational performance, talent, safety, risk, and strategic progress.

⛳️ Requirements

• Proven senior leadership experience in colocation, hyperscale, mission-critical facilities, or similarly complex multi-site environments.

• Strong track record of managing large-scale operations with accountability for uptime, safety, customer service, and financial performance.

• Demonstrated success in delivering operational growth, new site launches, or capacity expansion programs across multiple locations.

• Strong commercial acumen with experience managing substantial operational CapEx budgets.

• Knowledge of energy strategy, utilities management, sustainability programs, or infrastructure efficiency initiatives.

• Experience driving operational excellence through automation, technology enablement, and continuous improvement methodologies.

• Strong strategic planning capability, including long-term capacity planning and scaling operations to align with business growth.

• Customer-focused mindset with experience managing escalations, service delivery, and relationships with executive stakeholders.

• Proven ability to lead and develop high-performing teams across different geographies and functions.

• Honesty and integrity, complemented by excellent communication, influencing, and stakeholder management skills.

• Strong analytical and decision-making capabilities, utilizing data and KPIs to drive performance and prioritization.

• Role requires international travel (approximately 30%).

🏝️ Benefits

• Paid time off

• Paid holidays

• 401k

• FULL coverage medical, dental, and vision