SVP, Operations

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Design, execute, and continually enhance scalable operational processes for a business model that is asset-light and platform-driven.

• Manage the operational roadmap and convert the company's strategy into quarterly and annual operating plans complete with measurable KPIs.

• Lead cross-functional teams across Operations, Customer Success, Compliance, and Vendor Management.

• Oversee the onboarding process, performance management, optimization, SLAs, compliance, and sustainability requirements for third-party haulers, recyclers, and processing partners.

• Negotiate strategic partnerships while ensuring redundancy and resilience within the partner network.

• Guarantee that dispatch, routing, and reporting technology effectively supports customer and vendor workflows at scale.

• Leverage data and analytics to enhance route efficiency, diversion rates, and cost-per-service metrics.

• Take ownership of end-to-end customer service delivery from onboarding to account management and issue resolution.

• Ensure that operations and partner activities comply with federal, state, and local environmental regulations.

• Promote waste diversion, recycling, and carbon reduction initiatives.

• Lead and nurture a distributed workforce across both office and field locations.

• Travel to field locations 20–40% of the time to support site-level teams and operations.

• Manage the operational P&L and identify initiatives for efficiency, margin improvement, and cost savings.

• Build, mentor, and retain a high-performing operations leadership team.

• Represent operations in board meetings, investor updates, and significant customer engagements.

⛳️ Requirements

• 10+ years of progressive experience in operational leadership.

• Minimum of 3 years in a senior VP or C-suite position.

• Proven success in leading operations within an asset-light, platform, marketplace, or managed services business model.

• Experience in leading and engaging distributed teams across various geographic locations.

• Skilled in managing complex third-party partner or vendor networks with a multi-region scope.

• Strong commercial insight and operational P&L ownership experience.

• Comfortable collaborating with CFO and revenue leadership.

• Demonstrated ability to establish and scale operational processes in a high-growth environment.

• Exceptional cross-functional leadership, communication, and executive presence.

• Preferred: background in waste management, environmental services, logistics, facilities management, or related fields.

• Preferred: knowledge of environmental compliance requirements and sustainability certifications such as ISO 14001, R2, ISRI, and NWRA.

• Preferred: experience with SaaS or technology-enabled service platforms.

• Preferred: MBA or advanced degree in Operations, Business, Engineering, or a related discipline.

• Preferred: experience leading through M&A integration or rapid geographic expansion.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) with employer matching of employee retirement contributions.

• Access to LinkedIn training.

• Mentorship opportunities.

• Possibilities for advancement.

• A collaborative, global work environment.

• Commitment to diversity and inclusion.

• Accommodations related to disabilities during the recruitment process.