SVP, Global Technology Services

This is a fully remote position, open to applicants in United States, +7 more locations.

📋 Description

• Lead and expand the technology delivery practice within the Adobe and Salesforce ecosystems, as well as web engineering.

• Take ownership of the quality, profitability, and strategic direction of technology services engagements from pre-sales through to delivery.

• Integrate architects, engineers, and platform specialists into a cohesive, scalable practice.

• Manage technology services delivery across current engagements, ensuring technical excellence, timely delivery, and alignment with project scope.

• Provide advisory support to clients on technical and strategic issues, translating architecture, engineering, and platform capabilities into business results.

• Engage directly in complex or high-stakes client projects when necessary to ensure delivery integrity is maintained.

• Offer technical thought leadership in responses to RFPs and RFIs.

• Establish and uphold architectural standards, delivery governance, and quality frameworks.

• Lead, develop, and retain Directors, senior architects, and engineers.

• Promote technical excellence, accountability, and a culture of continuous learning.

• Set standards for system integrations and email engineering.

• Identify opportunities for practice innovation, including accelerators, reusable frameworks, and AI/ML enablement.

• Collaborate with Sales and leadership on pipeline development, partnership co-selling, and capability positioning.

• Drive processes and operational rhythms within a matrixed cross-functional team.

• Partner with Sales, Alliances, Business Operations, and Delivery Management for seamless pre-sales to execution transitions.

• Develop scalable delivery frameworks, scoping standards, and technical governance models.

• Proactively identify and resolve operational gaps before they escalate into client or financial challenges.

• Shape the structure, standards, and team of the practice from the ground up.

⛳️ Requirements

• 12 or more years of experience in marketing technology, solution architecture, software engineering, or digital consulting.

• A minimum of 4 years in a senior leadership position.

• Demonstrated success in leading delivery across multiple complex engagements concurrently in a consulting or agency setting.

• Comfortable working in ambiguous and fast-paced environments where processes must be developed alongside execution.

• Strong cross-functional influence with the ability to drive alignment without formal authority.

• Exceptional executive presence and communication skills, capable of leading client discussions at the VP and C-Suite levels.

• Deep, hands-on expertise in at least one area of the Adobe ecosystem: AEP, AEM, CDP, Marketo, AJO, or CJA; or in one area of the Salesforce ecosystem: Marketing Cloud, Data Cloud, Account Engage, Agentforce, or Sales Cloud.

• Working fluency in other areas of the Adobe or Salesforce ecosystems.

• Strong background in email development, including HTML/CSS email engineering, responsive design, rendering across various clients and devices, ESP integrations, and templating frameworks.

• Broad understanding of enterprise data architecture, identity resolution, and customer 360 strategy.

• Experience integrating martech platforms with data warehouses, CRMs, CMS platforms, and cloud infrastructure.

• Familiarity with AI and ML enablement across marketing and data platforms.

• Current work authorization in the U.S. or Canada.

• Candidates must reside in North America.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• Life insurance.

• Accidental death and dismemberment (AD&D) coverage.

• Flexible Paid Time Off.

• A variety of other ancillary benefits and perks.

• Fully remote position.

• No relocation assistance available at this time.