SVP, Client Technology Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee technology platforms and services that directly engage with customers.

• Act as the executive leader responsible for delivering high-quality, cost-effective, and secure technology solutions.

• Develop and implement long-term strategies for enterprise voice, chatbot, and digital workplace initiatives.

• Manage top-tier voice and digital workplace functionalities to enhance satisfaction among internal users and clients.

• Guarantee stable and secure technology deployment across R1's global locations.

• Establish a scalable process for client onboarding to facilitate access to technology.

• Serve as the primary contact for clients and regulatory inquiries regarding technology implementation.

• Address and resolve technology-related issues and concerns from clients.

• Build and nurture a high-performing global team.

• Clearly define roles across internal teams, offshore delivery, and third-party security vendors.

• Promote accountability, performance, and a culture of continuous improvement.

• Manage the budget and investment strategy effectively.

• Optimize expenditures across personnel, tools, and vendor relationships.

• Ensure strong return on investment and alignment with enterprise risk management priorities.

⛳️ Requirements

• Bachelor’s degree; equivalent professional experience may be accepted in place of a degree.

• At least 12 years of relevant experience.

• A minimum of 8 years in a managerial capacity.

• Proven experience in leading large-scale Voice and Digital Workplace initiatives across multiple global locations.

• Leadership experience within regulated sectors, ideally in healthcare.

• Strategic mindset with a strong focus on execution.

• Ability to thrive in transformational and complex settings.

• Excellent communication abilities and a knack for translating technical risks into business implications.

🏝️ Benefits

• Annual bonus plan with a target of 40.00%.

• Competitive benefits package.

• Opportunities for continuous learning.

• Collaborate with various teams.

• Career advancement prospects.

• Engage in meaningful work that positively impacts communities.

• Opportunities for community involvement and giving back.

• Reasonable accommodations available for applicants with disabilities.