Surgical Scheduling Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage initial inbound and follow-up outbound confirmation calls for the scheduling of surgical procedures

• Address customer voicemails and emails related to scheduling inquiries

• Schedule cases involving multiple modalities

• Confirm next-day schedules and authorize cases through the online scheduling platform

• Ensure all appointments are accurately booked

• Recognize scheduling obstacles and implement strategies to enhance scheduling outcomes

• Adhere to safety, confidentiality, and HIPAA regulations

• Engage in continuous training to deepen understanding of the department and customer offerings

• Assist with additional tasks as directed by the Supervisor and/or Manager

• Participate in an on-call rotation typically covering 1–2 weekdays per month and 1 weekend day per month

⛳️ Requirements

• High School Diploma or equivalent is mandatory

• Demonstrated experience as a Scheduling Coordinator or in Customer Service

• Proficiency in Scheduling Software is preferred

• Experience with Microsoft Office 365, including Outlook, Word, and Excel

• Familiarity with clinical/medical practice operations, procedures, terminology, and administrative processes is preferred

• A separate work area free from distractions for the remote position

• Excellent phone and written customer service skills

• Effective written and verbal communication skills with active listening abilities

• Capability to collaborate across departments and foster relationships with both internal and external customers

• Patient and empathetic demeanor

• Computer literacy with comprehensive knowledge of Microsoft Office 365

• Strong problem-solving capabilities and sound judgment

• Familiarity with call center/ACD phone systems

• Reliable attendance and punctuality

• Adaptability and flexibility in a fast-paced environment

• Strong time management and organizational abilities

• Comfort with prolonged periods of sitting in front of a computer

• Availability to work Monday–Friday, 7:00 a.m.–4:30 p.m. CST

• Availability for an on-call rotation typically consisting of 1–2 weekdays per month and 1 weekend day per month

• May need to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company policies

🏝️ Benefits

• Health insurance options for Medical, Dental & Vision plans

• Short- and Long-Term Disability plans

• Flexible Spending Accounts

• Health Savings Accounts

• Life Insurance Options

• Paid Time Off

• 401K Saving Plan with employer match

• Employee Discounts

• Tuition Reimbursement

• Daily Pay program

• Employee Assistance Program

• Wellness programs

• Required vaccinations covered by Agiliti at a participating clinic

• Reasonable accommodations for qualified individuals with disabilities