Surgical Education and Application Specialist

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Deliver advanced surgical assistance, both in-person and virtually, for internal and external stakeholders, including during product launches.

• Develop, support, and conduct medical education sessions on the usage and handling of our products across the product portfolio, in collaboration with senior surgical education specialists and product managers.

• Aid in the ongoing education of new hires post-onboarding through co-travel and continuous communication to help achieve mastery of specified surgical skills by role.

• Regularly assess and provide insights on team SOPs to ensure precision, boost efficiency, and uphold compliance.

• Offer immediate surgical and MRI-related support through our on-call service.

• Follow established documentation standards and templates to ensure uniformity and quality across all Standard Operating Procedures (SOPs).

• Record customer interactions using Salesforce Health Cloud.

• Log feedback and track complaints related to products.

⛳️ Requirements

• A Bachelor’s Degree is required.

• 4+ years of experience in the healthcare sector.

• Ideal candidates will have 3 – 5 years of surgical support experience with implantable hearing technologies.

• Strong verbal and written communication skills and proficiency in presenting and facilitating complex information.

• Travel requirement is 50%.

• A valid driver’s license is mandatory.

• Must fulfill all credentialing criteria to secure access to hospitals and surgical centers.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life and disability insurance

• 401(K) matching with immediate vesting

• Paid Time Off

• Tuition reimbursement

• Maternity and paternity leave

• Employee Stock Purchase Plan

• Pet insurance