Surgery Scheduling Coordinator, Orthopedic Surgery

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Coordinate and arrange primary and revision surgeries for hip and knee joint replacements across Ambulatory Surgery Centers (ASCs) and partner hospitals based on surgeon preferences and designated block times.

• Schedule appointments for pre-operative clearances, laboratory tests, imaging, and post-operative follow-up visits.

• Compile, verify, and submit surgical packets that include clinical notes, insurance prior authorizations, history and physicals (H&Ps), and consent forms.

• Serve as the main-line contact for the practice by answering incoming calls through Sangoma.

• Address patient inquiries regarding hip and knee procedures, pre-operative instructions, recovery expectations, and surgical logistics.

• Follow up with patients to confirm that medical clearances and pre-surgical laboratory work are completed prior to surgery.

• Maintain surgical logs, patient tracking sheets, and practice metrics utilizing Microsoft Excel.

• Keep chart entries, scheduling updates, and patient communications up to date in eClinicalWorks.

• Assist with incoming electronic faxes, coordinating insurance verifications, adjusting physician schedules, and managing general practice communications.

⛳️ Requirements

• A background as a Registered Nurse (RN) or Medical Doctor (MD) is required.

• Proven experience in scheduling surgeries; experience with orthopedic joint replacements, particularly hip and knee, is preferred.

• Excellent spoken English, characterized by clarity and professionalism, with neutral pronunciation.

• Extensive experience in managing inbound phone calls from U.S. patients.

• Strong proficiency in Microsoft Excel, including skills in data management, tracking, sorting, and formulas.

• Practical experience with Electronic Medical Record (EMR) systems; familiarity with eClinicalWorks is preferred.

• A dedicated, quiet workspace that complies with HIPAA regulations at home.

• Reliable high-speed internet connection and power backup systems are essential.

• Availability for full-time work, totaling 40 hours per week, from Monday to Friday, between 8:00 AM and 5:00 PM MST.

🏝️ Benefits

• Comprehensive health insurance.

• Competitive salary commensurate with experience.

• Opportunities for professional development and advancement.

• Supportive work environment focused on patient care and teamwork.