Surety Billing & Collections Analyst

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Analyze, monitor, and follow up on outstanding premium receivables for the Surety business portfolio.

• Reconcile premium payments to ensure precise cash application and minimize outstanding balances.

• Reconcile substantial agency accounts and collaborate with internal and external partners to address discrepancies.

• Work alongside the Underwriting and Operations teams concerning overdue premiums.

• Investigate and resolve billing disputes, discrepancies, and issues related to payment applications.

• Provide payment histories and billing information for inquiries from both internal and external stakeholders.

• Partner with the Operations UA team to ensure premium transactions are accurately represented in the billing system.

• Coordinate with Corporate Billing and Collections teams on cash application, corrections of misapplied cash, transfers, and qualifying aged-balance write-offs.

• Uphold accuracy, attention to detail, and customer service excellence in billing and collections activities.

• Escalate customer service issues, unresolved matters, and significant account concerns to the Manager.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant experience in a remittance, billing, or collections setting.

• Preferred experience in Surety.

• At least 1 year of general office experience, focusing on operations, finance, or accounting-related functions.

• Experience in researching, analyzing, and resolving account discrepancies and billing issues.

• Familiarity with remittance and cash application processes.

• Strong analytical, organizational, and problem-solving capabilities.

• Demonstrated data analysis skills with a keen attention to detail.

• Excellent communication and collaboration abilities.

• Strong orientation towards customer service.

• Self-motivated with the capacity to take ownership of tasks and follow them through to completion.

• Proficient in Microsoft Office, particularly Microsoft Excel.

🏝️ Benefits

• Competitive compensation package.

• Generous 401K employer matching.

• Employee Stock Purchase plan with employer matching.

• Generous Paid Time Off.

• Health, dental, and vision benefits.

• Programs for physical, mental, and financial wellbeing.

• Tuition reimbursement.

• Opportunities for industry-related certifications and professional training.

• A dynamic, ambitious, fun, and exciting work environment.

• Matching donation program.

• Volunteer opportunities.

• Employee-driven corporate giving program.