Collections Associate

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Support the management of daily collections operations for firm partners.

• Develop and uphold a system to track and promote cash receipts.

• Oversee and collect outstanding invoices through direct communication and follow-up with designated partners and clients.

• Create and/or update monthly client reminder statements.

• Provide analyses of accounts receivable, including DSO, bad debt reserve, metrics, and KPI reports.

• Offer budgeting, forecasting, and ad hoc reporting tailored to client requirements.

• Engage in meetings with firm leadership.

• Collaborate closely with senior management and report daily activities to address collection challenges.

• Generate projected collections estimates and deliver ongoing monthly updates.

• Prepare accounts receivable write-off documents in accordance with firm approval policies.

• Assist in transitioning matters from departing attorneys.

• Identify inactive matters for closure and collaborate with departing attorneys to recover outstanding invoices.

• Investigate and monitor unapplied payments.

• Supervise payment arrangements to ensure compliance with payment terms.

• Cultivate strong relationships with assigned partners and deliver customer service support for client collection needs.

• Recognize process challenges and implement effective solutions.

• Achieve or surpass assigned deadlines.

⛳️ Requirements

• Associate Degree or higher preferred with a focus in Business, Accounting, or Finance.

• Relevant experience may be considered as a substitute for formal education, based on the candidate's overall employment background.

• A minimum of 2 years of hands-on collections experience, ideally in a law firm or professional services setting.

• Capability to provide a high level of customer service in a dynamic environment.

• Proficient in managing a substantial workload while ensuring attention to detail and prioritizing tasks effectively.

• Able to prioritize tasks to meet firm collections targets and objectives.

• Exceptional organizational, interpersonal, and communication abilities.

• Capacity to collaborate with personnel at all levels within the firm, including Managers, Directors, and Chiefs.

• Advanced skills in using pivot tables.

• Competence in analyzing data within complex spreadsheets.

• Strong skills in time and task management.

• Resourceful in finding alternative solutions and meeting deadlines in a fast-paced, real-time environment.

• Familiarity with ARCS, Star Collect, Aderant, Elite, or legal billing systems is preferred.

• Willingness to work overtime as required.

• Business casual and/or professional attire is mandatory.

• Successful completion of a pre-employment background check and drug screening is required.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) with company match.

• Life insurance.

• Voluntary supplemental insurance options.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Employer/partner discounts.

• Overtime pay.

• Shift differential.

• Call-in pay.

• Stand-by pay.