Collections Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a team consisting of 8–10 Collections & Recoveries Specialists

• Oversee team performance in the areas of collections, recoveries, productivity, quality, and consumer experience

• Identify, recruit, onboard, and nurture high-performing Collections & Recoveries Specialists

• Foster a high-performance culture through coaching, one-on-one meetings, performance management, recognition, and accountability

• Utilize data, performance trends, and insights from frontline staff to diagnose root causes, make informed decisions, and drive outcomes

• Create and implement strategies to enhance both individual and team collections and recoveries results

• Take ownership of initiatives from start to finish by spotting opportunities, developing solutions, executing changes, and assessing results

• Ensure that collection activities comply with Cherry's policies, procedures, and relevant federal and state regulations

• Take responsibility for outcomes, proactively address issues, and continuously elevate standards for the team and the organization

⛳️ Requirements

• Demonstrated history of consistently achieving or surpassing collections and/or recoveries objectives

• More than 1 year of first-party consumer collections experience, including pre-charge-off collections

• At least 1 year of experience in directly managing a team of Collections & Recoveries Specialists, ideally with 8 or more members

• Proven capability to identify, recruit, and develop top-tier collections talent

• Established ability to coach and significantly enhance individual and team performance

• Proven experience utilizing collections data and KPIs to discover opportunities and drive quantifiable results

• Experience managing projects or operational initiatives from inception through execution and evaluation

• Strong understanding of applicable consumer collections laws, regulations, policies, and controls

• Excellent ownership, judgment, communication, and problem-solving abilities

• Willingness to support evenings, weekends, and holidays as dictated by business requirements

• High school diploma or GED is mandatory

• Must be legally authorized to work in the United States

• No visa sponsorship will be provided, now or in the future

🏝️ Benefits

• Flexible time off plan

• Generous equity grant

• Medical, vision, and dental benefits

• Fully remote work environment

• Summer and winter company retreats

• $30,000 annual target variable (bonus) compensation