Support/Billing Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Engage with clients and perform primary data entry into the application program.

• Manage and optimize the billing and collections processes.

• Conduct the month-end closing activities for the billing group information.

• Plan and execute quality assurance measures for all operational processes.

• Develop and implement special program and billing strategies.

⛳️ Requirements

• Proficiency in both written and spoken English.

• At least 1 year of experience in a similar role.

• Capable of verifying benefits and eligibility via phone and online (ensuring payer confirmation prior to patient admission).

• Skilled in checking authorization status through phone and online channels (assessing authorization levels, approved days, last covered date, etc.).

• Experience with Census (verifying information in the system prior to submitting claims to insurance).

• Proficient in checking claims through phone and online resources.

• Responsible for managing patient cases until full payment is achieved (including resubmitting claims for reprocessing if denied incorrectly and sending corrected claims or appeals).

• Prepare letters and bills for patients and discuss outstanding balances with them over the phone.

• Record payments in the system.

• Generate reports and aging analysis to ensure all payments have been received.

🏝️ Benefits

• Competitive salary.

• BCP and support during limited electricity conditions.

• Stable income, with holidays and days off as bonus days.

• Complimentary English lessons.

• Workshops.

• Mentoring opportunities.

• Education support.

• Paid team-building activities every two months.