Support Specialist, Tier 1

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Deliver Tier 1 customer support as a member of GoTo's Customer Care & Success team.

• Assist customers in maximizing the benefits of GoTo's cloud communication and IT solutions.

• Leverage innovative, AI-powered tools and automation to enhance the speed and efficiency of support.

• Address customer issues and improve the overall customer experience.

• Work collaboratively with colleagues in a supportive and open-minded team environment.

⛳️ Requirements

• Proficient in delivering Tier 1 customer support.

• Capable of utilizing AI-driven tools and automation effectively.

• Strong creative thinking skills and ability to work as part of a team.

• Customer-oriented problem-solving abilities.

• Must be able to work remotely from Hungary.

🏝️ Benefits

• Comprehensive health benefits.

• Generous paid time off, including holidays, volunteer days, quarterly self-care days, and designated no-meeting days.

• Tuition reimbursement.

• Access to both instructor-led and on-demand learning and development programs.

• Participation in the Thrive Global Wellness Program.

• Confidential Employee Assistance Program (EAP).

• Wellness app access.

• One-on-one wellness coaching.

• Employee Resource Groups (ERGs).

• GoTo Gives initiatives.

• Charitable matching opportunities.

• Flexible resources and support to help you thrive both at work and at home.