Support Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver outstanding technical support to our esteemed customers via email and remote access. Your objective is to enhance their satisfaction and strengthen their loyalty.

• Record, manage, and resolve issues within our customer management system. Each case you finalize is a success story that fortifies our customer relationships.

• Recognize and escalate critical or emerging issues to our team leaders. Work together with the team to address escalated challenges.

• Participate in cross-team collaboration with Quality Assurance, Operations, and Development teams to evaluate system and customer needs. Your insights will influence the future of our products and services.

• Seize the chance to engage in rotating evening and on-call support. You will be the key player ensuring our customers receive exceptional support around the clock.

⛳️ Requirements

• Over 3 years of experience in customer service supporting Enterprise and SaaS applications.

• Capability to triage and resolve a high volume of incoming tickets quickly and efficiently.

• Proficient in comprehending complex technical issues and conveying solutions in easily understandable terms for customers.

• Ability to think innovatively and devise creative solutions to customer challenges; exceptional problem-solving skills.

• Experience collaborating with cross-functional teams including sales, marketing, and product development.

• Excellent written and verbal communication skills.

• Willingness to adapt to a flexible work schedule in alignment with the dynamic needs of the business.

• Familiarity with standard systems like Zendesk, Google Drive, and Slack.

• Hands-on experience with databases (PostgreSQL, SQL).

• Strong technical expertise in APIs.

• Experience with SaaS and Cloud-based solutions.

🏝️ Benefits

• Join a CRE-Tech pioneer that leads the connected access enablement industry.

• Work with cutting-edge technology that shapes the future of connected access experiences.

• Play a vital role in transforming the customer experience and have a direct influence on how individuals interact with spaces and places.

• Define your career growth trajectory with us as our company expands, opening up potential advancement opportunities.

• Immerse yourself in an environment that promotes creativity, encourages new ideas, and celebrates innovation.

• Receive a competitive salary and benefits package as recognition for your contributions.

• Join us and be part of a team that not only meets expectations but exceeds them. Elevate your career, make a significant impact, and celebrate your achievements.