Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Managing 30–40 customer inquiries daily via email, chat, and occasionally through phone or video calls.

• Analyzing workflow and product-related challenges.

• Identifying common issues and assessing potential bugs.

• Taking ownership of tickets until resolution with proactive communication with customers.

• Recognizing patterns in tickets and bringing them to attention.

⛳️ Requirements

• 2–4 years of experience in a high-volume customer support environment.

• Ability to independently troubleshoot technical issues in SaaS, IT, or integrations.

• Experience in handling time-sensitive customer requests.

• Capability to work remotely while meeting SLA targets.

• Proficient in clear written communication under time constraints.

🏝️ Benefits

• New hire equity grant.

• Comprehensive suite of perks and benefits.