Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Efficiently understand, categorize, and diagnose customer inquiries through various channels such as email, chat, phone, and social media.

• Proactively monitor production issues and creatively suggest workarounds to guide users as necessary.

• Maintain comprehensive documentation of all customer interactions, issues, and resolutions, ensuring that customer inquiries are thoroughly addressed through follow-ups or status checks on escalated matters.

• Engage in available training sessions to enhance product knowledge and elevate customer service capabilities.

• Assist with onboarding and training for products and services as needed, ensuring customers are well-prepared to effectively utilize Instinct.

⛳️ Requirements

• Minimum of 3 years of experience in a veterinary hospital setting.

• Familiarity with veterinary terminology and workflows.

• Outstanding verbal and written communication skills.

• Ability to multitask and manage a high volume of customer inquiries effectively.

• Strong problem-solving abilities and capability to manage challenging or unexpected situations.

• Compassionate and caring demeanor, even in stressful circumstances.

• Willingness to work overnight shifts and weekends.

• Experience with using or installing Instinct EMR.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• 401K plan with matching contributions.

• Owner-like flexibility regarding work schedules and time off.

• Opportunity for innovation and creativity.

• Flow State Fridays to foster productivity and inspiration.

• Generous stipend applicable for a wide range of uses.

• All-expense-paid retreats and gatherings throughout the year.