Support Services Coordinator

This is a fully remote position, open to applicants in Utah.

📋 Description

• A minimum of 1 year of experience in customer service, customer support, administrative support, coordination, or a related area is preferred.

• Exceptional written and verbal communication skills are essential.

• Outstanding organizational and time-management skills are required.

• Must be comfortable working autonomously in a remote setting.

• A keen attention to detail and accuracy is necessary.

• Capability to handle multiple requests and priorities at the same time is important.

• Proficiency in navigating web-based applications and software is expected.

• Ability to quickly learn new systems and processes is crucial.

• A professional and customer-centric communication style is required.

• Strong problem-solving skills and the ability to follow through are essential.

• A reliable internet connection and an appropriate workspace for remote work are necessary.

• Experience in assisting customers across various communication channels is preferred.

• Familiarity with CRM, ticketing, messaging, or customer management platforms is advantageous.

• Basic technical troubleshooting experience is preferred.

• Experience in documenting customer interactions and resolutions is beneficial.

• Ability to convey processes and technical information in a clear and understandable manner is important.

• Must maintain composure and professionalism when managing challenging customer situations.

⛳️ Requirements

• 1+ year of experience in customer service, customer support, administrative support, coordination, or a related field preferred.

• Strong written and verbal communication skills are essential.

• Excellent organizational and time-management abilities are required.

• Comfortable working independently in a remote environment.

• Strong attention to detail and accuracy is necessary.

• Ability to manage multiple requests and priorities simultaneously is important.

• Comfortable navigating web-based applications and software.

• Ability to learn new systems and processes quickly is crucial.

• Professional and customer-focused communication style is required.

• Strong problem-solving and follow-through skills are essential.

• Reliable internet connection and a suitable workspace for remote work are necessary.

• Experience supporting customers through multiple communication channels preferred.

• Familiarity with CRM, ticketing, messaging, or customer management platforms preferred.

• Basic technical troubleshooting experience preferred.

• Experience documenting customer interactions and resolutions preferred.

• Ability to explain processes and technical information in an easy-to-understand manner is important.

• Ability to remain calm and professional when handling challenging customer situations.

🏝️ Benefits

• Health, dental, and vision insurance.

• Life and disability insurance.

• Paid time off.

• Paid parental leave.

• Professional development and career-growth opportunities.

• Employee-focused workplace programs and perks.

• Remote, hybrid, or in-person work arrangements depending on the role.