Support Services Advisor

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assist in retention and completion initiatives by providing guidance and support to students dealing with academic, attendance, or personal challenges.

• Offer supplementary support across various Student Services areas utilizing extensive technical expertise.

• Identify local job opportunities and maintain updated job boards.

• Develop resumes and reach out to graduates to aid in their job search efforts.

• Conduct follow-ups with unemployed students and graduates via phone calls, text messages, and social media platforms.

• Collaborate with the Employer Development Team to promote students to employers who do not have job-board postings.

• Gather and accurately document student and graduate employment records in compliance with ACCSC standards and relevant state regulations.

• Follow up with graduates and employers to ensure the timely and accurate collection of employment verification documentation.

• Execute additional duties as assigned.

⛳️ Requirements

• A High School diploma or GED is required.

• Completion of some college courses is preferred.

• A minimum of 1-2 years of customer service experience is required.

• 1-2 years of experience in a high-volume phone or sales environment is required.

• Knowledge of the industry is preferred.

• A solid understanding of metrics-driven settings with a demonstrated history of meeting or surpassing specified metrics.

• Excellent customer service skills.

• Strong interpersonal communication abilities, both verbal and written.

• Capability to thrive in a fast-paced environment where meeting deadlines and multitasking are crucial.

• Proficient presentation and sales skills.

• Exceptional planning and organizational abilities.

• Independent capacity to exercise sound judgment, problem-solving, and decision-making skills.

• Proficiency in Word, Excel, PowerPoint, SharePoint, and Outlook.

• Ability to lift, carry, push, or pull up to 5 pounds for 5% or less of the workday.

• Capability to stoop, kneel, crouch, or crawl for 5% or less of the workday.

• Ability to talk, see, hear, concentrate, think, learn, and reason throughout the workday.

• Capability to sit and walk or move around for extended periods.

• Ability to use a keyboard and perform manual tasks for prolonged durations.

• Willingness and capability to communicate, think, learn, and reason effectively.

• Proficiency in using computers and computer systems for transaction processing, document storage, data entry, or other assigned tasks.

• Ability to navigate safely and/or maneuver when present at Company locations.

• Capacity to demonstrate and apply active listening, inductive reasoning, information ordering, and category flexibility.

🏝️ Benefits

• Fully remote work arrangement.

• Reasonable accommodations for employees and applicants with disabilities in accordance with the ADA.