Support Service Specialist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Act as the primary point of contact for residents, potential residents, vendors, property teams, and internal departments.

• Assist residents, consumers, and vendors via telephone, email, and online communication channels.

• Deliver prompt, professional, and solutions-oriented service.

• Address service inquiries, account-related questions, scheduling, and general assistance needs.

• Escalate challenging or complex issues to the relevant departments.

• Coordinate and monitor service requests from initiation to completion.

• Arrange appointments and keep residents and property teams updated.

• Collaborate with internal departments and service providers to ensure timely follow-ups.

• Maintain a record of service history and outstanding requests.

• Assist in business processes that improve service delivery and enhance resident satisfaction.

• Keep accurate records for residents, vendors, and services.

• Conduct data entry, records management, and provide administrative support.

• Generate reports and maintain documents for support activities.

• Adhere to company policies, practices, and data privacy regulations.

• Work alongside property management teams and internal departments.

• Engage in team meetings, training sessions, and professional development activities.

• Identify opportunities for process improvements and enhancements to service quality.

• Contribute to the creation of a collaborative, service-focused workplace culture.

⛳️ Requirements

• GED or high school diploma or equivalent qualification.

• At least one year of experience in customer service, administrative support, resident services, operations support, scheduling, or a related field.

• Exceptional written and verbal communication abilities.

• Strong organizational and time management capabilities.

• Effective organizational and multitasking skills.

• Keen attention to detail and commitment to accuracy.

• Proficient in Microsoft Office Suite, Google Workspace, and web-based business applications.

• A reliable high-speed internet connection and a designated workspace.

• Self-motivated, independent, and able to engage with a remote team.

• Associate's degree or bachelor's degree is preferred.

• Experience in property management, multifamily housing, resident services, hospitality, customer assistance, or similar sectors is preferred.

• Familiarity with CRM, ticketing, property management, or customer service software is preferred.

• Experience collaborating with remote or distributed teams is preferred.

• Strong dispute resolution and problem-solving abilities are preferred.

🏝️ Benefits

• Home office environment with flexible working arrangements.

• Medical, Dental & Vision Insurance coverage.

• 401(k) retirement plan with business matching.

• Vacation and paid time off.

• Employee Assistance Program (EAP).

• Reimbursement for professional development expenses.

• Opportunities for training and career progression.

• Health and wellness services for staff.

• A collaborative and inclusive workplace culture.