Support Operations Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Design and oversee the entire integration process for new partners in the US.

• Develop and present engaging webinars and training sessions to enhance platform usage.

• Serve as the Single Point of Contact (SPOC) for all bugs and technical issues reported by US clients.

• Optimize the automation of recurring support and onboarding workflows.

• Ensure flawless technical account setups to eliminate any operational hurdles.

• Evaluate partner KPIs and proactively deliver tailored action plans and recommendations.

⛳️ Requirements

• Senior-level experience (5+ years) in Customer Success, SaaS Implementation, or Operations.

• Exceptional teaching and communication abilities (comfort with leading webinars) paired with a strong commercial acumen (upselling focus).

• A genuine "geek" at heart, with proven expertise in workflow automation tools and a strong interest in utilizing AI.

• English: Native or fully bilingual is essential (with a focus on the US market). Proficiency in Spanish is a significant advantage.

🏝️ Benefits

• A smooth integration process to ensure a strong start.

• Numerous opportunities for professional growth.

• Collaboration with diverse and international teams.

• Involvement in international projects to enhance your experience!

• A competitive salary.

• Access to our E-Learning platform for language and skill development.

• Designated no-meeting days to increase your productivity!