Support Operations Officer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Design and oversee the complete integration process for new partners in the US.

• Tailor processes, training materials, and communications to align with the unique business culture of the US market.

• Develop and conduct engaging webinars and training sessions to enhance platform utilization.

• Evaluate partner KPIs and proactively deliver customized action plans and recommendations.

• Serve as the Single Point of Contact (SPOC) for all reported bugs and technical issues from US clients.

• Optimize the automation of recurring support and onboarding workflows.

⛳️ Requirements

• Senior-level experience (5+ years) in Customer Success, SaaS Implementation, or Operations.

• Exceptional pedagogical and communication skills, with comfort in hosting webinars.

• A strong commercial orientation with an aptitude for upselling.

• Proven experience with workflow automation tools.

• A genuine interest in leveraging AI technologies.

• Fluent in English; native or perfectly bilingual with a focus on the US market is essential.

• Proficiency in Spanish is a significant advantage.

🏝️ Benefits

• A smooth integration process to ensure a successful start.

• Ample opportunities for professional development.

• Collaboration with diverse, multidisciplinary, and international teams.

• Involvement in international projects to enhance your experience!

• Access to our E-Learning platform for language and skill development.

• Designated no-meeting days to enhance your productivity!