Support Manager – South America

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee 24/7 operations for esports data management

• Guide remote personnel and enhance customer workflows

• Guarantee the quality, precision, and promptness of live esports data streams

• Develop sustainable processes that can scale effectively

• Foster collaboration across teams

• Serve as a crucial escalation point during critical operational situations

⛳️ Requirements

• Previous experience in managing a remote international team of 5-10 individuals with live support expertise

• A service-oriented mindset focused on customer satisfaction

• Strong problem-solving abilities and keen attention to detail

• Proficient communication and teamwork skills

• Capability to thrive in a fast-paced startup environment

• Familiarity with competitive gaming and prominent esports titles (CS2, DotA, League of Legends, Valorant, Rainbow 6 Siege) is a plus

🏝️ Benefits

• Flexible working arrangements

• Support for mental health

• Company and team-wide events

• Opportunities for work-related travel with insurance coverage

• Budget for training and professional development