Support Engineer – Python Development, Data & Integrations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Promptly address and resolve support tickets related to the functionality and performance of applications.

• Modify and oversee ETL pipelines and data processing scripts to ensure they operate optimally.

• Adjust settings within feature flag management software to customize client experiences.

• Perform REST API requests to troubleshoot issues, resolve them, and implement solutions for customers.

• Work closely with the Senior Engineer and cross-functional teams to provide high-quality support and effective problem resolution.

• Document solutions, best practices, and contribute to the improvement of the knowledge base.

⛳️ Requirements

• A minimum of 4 years of relevant experience.

• Proficient in data handling using Python (e.g., Pandas, PySpark, Polars).

• Understanding of configuration formats such as JSON and YAML.

• Demonstrated experience in troubleshooting and problem-solving in a software environment.

• Capability to modify, maintain, and optimize scripts.

• Skilled in working with REST APIs.

• Experience with document databases (e.g., MongoDB, Elasticsearch, CouchDB) is an advantage.

• Basic understanding of SQL and relational databases is a plus.

• Familiarity with feature flag management software is a plus.

• Knowledge of Integration Platform as a Service (iPaaS) tools (e.g., Workato, Zapier, MuleSoft) is a plus.

🏝️ Benefits

• HMO with 1 free dependent upon hire.

• Life Insurance.

• 20 PTO credits annually.

• VL and SL cash conversion.

• Annual Performance-Based Merit Increases and Employee Recognition.

• Great Company Culture.

• Opportunities for Career Growth and Learning.

• A laptop will be provided by the company.

• Work from Home (with onsite training at Makati or SM Clark).

• Dayshift, but may vary depending on client needs.