Support Engineer

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Manage and resolve ongoing malvertising incidents, encompassing redirects, malware, scareware, scams, and unauthorized creatives.

• Collaborate closely with the Security team on complex cases.

• Assess reported and flagged advertisements, refining blocking criteria as necessary.

• Address disputes regarding miscategorization, false positives, and false negatives.

• Utilize ad traces, network/DevTools analysis, and testing across devices, geography, and environments to replicate issues.

• Trace malicious redirect sequences through ad markup and clarify the root cause.

• Execute script verifications and establish coverage on new properties and formats, including display, video, and in-app.

• Diagnose issues with wrapper, Prebid, APS, and API configurations.

• Examine impression and monitoring discrepancies, producing ad-hoc reports as needed.

• Act as a technical resource for customer-facing teams and serve as an escalation point for the Customer organization.

• Convey customer feedback and recurring issues to the Product team, offering insights to enhance the platform.

⛳️ Requirements

• Minimum of 3 years in a Support Engineering, Technical Support, or Trust & Safety/security operations role.

• Experience in ad operations or a related AdTech position.

• Proficient in reading and debugging JavaScript and ad markup, with the ability to trace redirect sequences and creative behavior.

• Practical experience with browser and network debugging tools (Chrome DevTools, HAR/network waterfall analysis).

• Comfortable managing a high-volume queue: triaging and prioritizing urgent escalations while communicating effectively during active incidents.

• Strong written and verbal communication skills; capable of explaining technical root causes to non-technical contacts.

• Outstanding organizational skills, attention to detail, accountability, and transparency.

• An investigative mindset and entrepreneurial spirit – you persist until you uncover the true cause.

• Enthusiasm for web technologies and a commitment to staying updated on malvertising and industry trends.

• Ability to demonstrate and whiteboard the Confiant product suite to customers and partners.

• Familiarity with Google Ad Manager or other major ad servers.

• Basic knowledge of Python and PHP for scripting purposes.

• Understanding of programmatic ad serving and the SSP/DSP supply chain.

• Direct experience debugging header-bidding technologies such as Prebid.js and wrapper setups.

• Experience with VAST/video and in-app (SDK) ad debugging.

• Experience debugging using Claude.

• Proficient with regular expressions and basic SQL or reporting/dashboard tools for discrepancy and ad-hoc analysis.

• Exposure to security or trust-and-safety concepts (malware, phishing, cloaking, redirect techniques).

🏝️ Benefits

• Fully Remote

• Unlimited Paid Time Off

• Sabbatical

• Stock Option Plan

• Exceptional Health Care Plans (Medical, Dental & Vision)

• FSA & Commuter Benefits

• Employee Sponsored Disability & Life Insurance

• 401(k) Plan with Automatic Employer Contribution

• Enhanced and Extended Family Leave

• Learning & Development Budget

• Yearly Office Supply Stipend

• Free Global Co-Working Membership