Controls Support Technician, PLC – 2nd Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for incoming customer requests during the second shift.

• Manage calls, direct parts inquiries, escalate issues to the next shift, and deliver direct technical support.

• Engage with customers to comprehend and address equipment problems.

• Respond promptly to unexpected customer issues and offer breakdown assistance for component replacements, including HMIs, drives, and PLCs.

• Provide support for on-the-go programming modifications with limited supervision.

• Connect to customer machines remotely via VPN to troubleshoot PLCs, drives, and devices.

• Record customer issues and solutions in the asset management system.

• Utilize the ERP system to locate parts and arrange shipments to customers outside of regular business hours.

• Apply controls and process expertise to assist the team and customers.

• Analyze customer data, respond to alarms, investigate downtime, and offer recommendations for productivity and efficiency.

• Identify opportunities for continuous improvement and support measurable process enhancements.

• Collaborate with product line engineering by suggesting machine modifications and sharing customer feedback.

• Assess, implement, and test new technologies.

• Foster and maintain a safe work environment.

• Execute other responsibilities as assigned.

⛳️ Requirements

• A two-year associate degree in electro-mechanical, electrical design, or a related field and five years of machine troubleshooting experience, or a high school diploma and seven years of machine troubleshooting experience.

• Proficient in controls and machine processes for print equipment.

• Familiarity with flexographic printing presses is advantageous but not mandatory.

• Skilled in Rockwell and Indramat software.

• Knowledgeable about Rockwell and Indramat hardware.

• Strong technical and troubleshooting abilities with the capacity to diagnose and resolve issues independently.

• Excellent customer service skills with the ability to handle various inquiries and prioritize tasks efficiently.

• Self-driven with strong decision-making skills.

• Competent in mechanical, pneumatic, and control systems.

• Willingness to travel several weeks annually to customer locations and the main factory for training.

• Ability to work the second-shift schedule and train on the first shift as necessary.

• Capacity to bend, squat, climb, grasp, reach, lift, and move frequently and for extended durations.

• Ability to lift, move, or transfer up to 50 lbs. frequently, or more occasionally.

• Capability to walk, stand, or otherwise move continuously.

• Ability to work around common machine shop physical hazards, which may require respiratory protection.

• Occasional travel by car or air.

🏝️ Benefits

• Opportunity to travel several weeks per year to customer sites and the main factory for training.

• Position is fully remote with occasional travel obligations.

• Equal opportunity employer.

• Reasonable accommodations available during the interview process.

• Potential pre-employment screening, including drug testing, reference checks, employment verifications, background checks, and/or skills assessments.