Support & Customer Success Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Customer interactions: You will handle inquiries regarding bookings, appointments, vouchers, and complaints, ensuring that you find a suitable resolution for each concern.

• Support platforms: Your primary tools will include Intercom, email, WhatsApp, and Microsoft Teams.

• Booking system: You will be responsible for scheduling, canceling, and rescheduling appointments, as well as managing vouchers. In cases of Expert absences, you will independently rearrange schedules to maintain operations.

• Calendar & appointment optimization: You will identify booking gaps, effectively consolidate appointments, and sustainably enhance our Experts' utilization.

• Review analysis & partner management: You will analyze online reviews and oversee external partner platforms.

• Monitoring: You will ensure consistent oversight and guarantee that our service commitments are upheld daily.

• Shop: You will manage basic maintenance of our online shop as part of your regular duties.

⛳️ Requirements

• A minimum of 1 year of experience in customer service, preferably in wellness, beauty, hospitality, or e-commerce.

• Proficiency in both German and English, spoken and written.

• A solution-oriented mindset, even under challenging circumstances.

• Confident use of digital tools and Apple/macOS.

• A structured and self-directed approach to your work.

• Willingness to participate in a shift model (early/late) and work weekends on a rotating schedule.

🏝️ Benefits

• A vibrant, motivated, and diverse team where you can quickly assume responsibilities and advance your career.

• Your personal and professional growth is important to us. With targeted training resources, you have the chance to continuously enhance your skills.

• 100% remote work with a structured shift model—early and late shifts in a fair rotation, with weekends on a rotating basis.

• An appealing fixed annual salary ranging from €24,960 to €35,352.

• Employee discounts—including reduced-price vouchers and products.