Support Consultant III

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of and oversee client support inquiries

• Accurately and promptly address support tickets across key NetSuite modules

• Collaborate with Senior Consultants and cross-departmental teams

• Work in conjunction with internal delivery groups

• Maintain timely and professional communication with clients

• Record all issues, actions taken, and resolutions provided

• Contribute to solution sessions, testing, validation, and deployment of NetSuite configuration modifications

• Assist in the creation of internal documentation and process enhancements

• Actively monitor and prioritize support tickets

⛳️ Requirements

• Bachelor’s degree in Business, Information Systems, or a related discipline (or equivalent experience)

• 3–4 years of relevant professional experience in a NetSuite support, consulting, or administrator capacity

• Strong understanding of essential NetSuite modules (Finance, CRM, Projects, etc.)

• Excellent analytical, troubleshooting, and problem-solving abilities

• Outstanding written and verbal communication skills

• Capacity to juggle multiple priorities in a dynamic work environment

• Familiarity with SaaS or cloud-based applications

• Experience with ticketing systems such as Zendesk, Jira, or ServiceNow

• Familiarity with SuiteAnalytics, Saved Searches, Workflows, or scripting is a plus

• NetSuite certifications (Administrator or SuiteFoundation) are highly preferred

🏝️ Benefits

• Opportunities for professional development

• Exposure to a variety of industries

• High-quality service delivery across all client interactions