Support Consultant I/II

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Act as the primary point of contact for client inquiries, requests, and support tickets.

• Assess and prioritize incoming issues, assigning or escalating them as necessary based on type, severity, and SLA protocols.

• Provide assistance with basic NetSuite troubleshooting, configuration inquiries, permission issues, navigation problems, data corrections, and data validation.

• Work alongside other support team members to document solutions, client interactions, and best practices.

• Engage in knowledge-sharing initiatives, which include updating internal documentation, improving client-facing resources, and participating in training sessions.

• Oversee support queues and ensure prompt follow-up on all issues, facilitating resolutions that align with client expectations.

• Aid in testing activities for configuration changes, enhancements, and system updates.

• Participate in team meetings, mentorship initiatives, and product training to continually enhance your NetSuite and consulting knowledge.

⛳️ Requirements

• A degree in Business, Information Technology, Accounting, or a related field is preferred.

• 2-3 years of professional experience; roles in technology, business, or customer service are advantageous.

• Experience in customer service, IT support, or account management is highly regarded.

• Strong interest in business systems, cloud technology, and consulting.

• Exceptional attention to detail coupled with strong organizational and time-management abilities.

• Clear and professional communication skills, both written and verbal.

• Comfortable handling data in Excel or Google Sheets.

• Proactive, curious, and adaptable, with a readiness to learn from colleagues and mentors.

• 1-2 years of experience with NetSuite or any ERP system.

• Familiarity with SaaS tools or business applications is a plus.

• Experience with ticketing tools or customer support software is a plus.

🏝️ Benefits

• Professional development opportunities.

• Ongoing professional development.

• Mentorship opportunities.

• Collaborative team environment.