Support Consultant

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Address customer inquiries and resolve issues efficiently.

• Acquire in-depth knowledge of ShowingTime products and services.

• Utilize various support tools to effectively assist customers.

• Adhere to standardized procedures while customizing solutions to individual needs.

• Accurately and efficiently document cases.

• Prioritize and resolve outstanding cases.

• Achieve performance and productivity targets.

• Work collaboratively with both internal and external support teams.

• Advocate for additional ShowingTime products and services to clients.

⛳️ Requirements

• At least 1 year of experience in customer service or a comparable role.

• High School Diploma or equivalent qualification.

• Strong experience in de-escalating customer calls.

• Capability to identify and resolve critical issues presented by customers.

• Excellent multitasking skills and attention to detail.

• Ability to succeed in a dynamic, fast-paced environment.

• Clear and effective verbal and written communication skills.

• Basic digital skills and proficiency in technical troubleshooting.

• Fluent in English.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.