Support Agent

📋 Description

• Deliver technical assistance for Hosting, Domain, and associated services via tickets, chat, and phone.

• Support Entry Level Sales and Billing Requests.

• Report issues to Developers.

• Assist with partial infrastructure monitoring.

• Communicate issues to the Infrastructure Team and Manager.

• Manage Cross sales and Up sales.

• Advise Customers on service development.

• Gather customer feedback to enhance products, services, and overall customer satisfaction.

• Additionally, periodically undertake responsibilities beyond basic duties to contribute to the company's primary goals and personal growth within the organization.

⛳️ Requirements

• Provide professional and courteous customer support.

• Ensure accuracy and efficiency when addressing incoming customer inquiries.

• Demonstrate willingness to tackle and resolve a variety of customer issues, ranging from basic to complex.

• Familiarity with Linux and Windows operating systems.

• Understanding of hosting services and domain registration.

• Proficiency with Plesk, Cpanel, and WHM.

• Knowledgeable about common CMS platforms (e.g., WordPress, Joomla).

• Strong problem-solving abilities.

• Exhibit self-leadership and the capacity to take initiative.

• Possess teamwork skills and a cooperative spirit.

• Exceptional written and verbal communication skills in both Greek and English.

• Excellent time management capabilities.

🏝️ Benefits

• Fully remote work environment.

• Shifts are required, with some flexibility available.

• Emphasis on Diversity & Inclusion at team.blue.