Support Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• The Microsoft Support Administrator is an essential member of the Coretek NOC team, tasked with delivering Level 2 support for client environments around the clock. Coretek is looking for a Microsoft Support Administrator to oversee and assist with our clients’ Microsoft-based infrastructure. We are eager to welcome a detail-oriented, technically proficient, and highly motivated individual who possesses a strong eagerness to learn and a determination to thrive in a dynamic, collaborative setting. The ideal candidate will be accountable for providing Level 2 technical support to end-users, managing Azure & Microsoft 365 support services, aiding in Entra ID administration, and collaborating closely with Coretek and Microsoft engineers on more intricate application challenges.

⛳️ Requirements

• **Responsibilities:**

• Provide technical support for Microsoft products including Microsoft Azure, Windows, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Power BI.

• Administer and troubleshoot Microsoft 365 user accounts, licenses, and groups.

• Manage and support Microsoft Exchange Online, including email flow and mailboxes.

• Perform Active Directory administration and troubleshooting, including group policy management.

• Respond to support tickets and resolve issues related to Microsoft and Azure environments promptly to minimize downtime.

• Assist in backup, recovery, and security best practices utilizing Microsoft tools.

• Escalate and collaborate with Coretek engineers and Microsoft to address complex technical issues.

• Track the progress of client incidents and requests throughout the entire lifecycle to ensure issues are resolved within the agreed-upon Operation Level Agreement.

• Communicate the status of tickets internally and externally, directly with clients.

• Create and maintain IT knowledge base articles.

• Assist in cross-training other NOC support team members as necessary.

• **Requirements:**

• Bachelor’s degree in computer science or information technology is preferred, or equivalent experience working in a Network Operations Center (NOC) within a medium-to-large data center environment supporting multiple clients and systems.

• 2+ years of experience in Microsoft Administration.

• Strong working knowledge of the Microsoft 365 admin center, Exchange Online, and Teams.

• Required Certifications:

• Microsoft 365 Certified: Modern Desktop Administrator Associate.

• Azure Fundamentals: AZ-900.

• Experience with Windows Server, Active Directory, Group Policy, and DNS/DHCP.

• Familiarity with Microsoft Endpoint Manager / Intune is a plus.

• Knowledge of MFA and Conditional Access support technologies.

• Experience with PowerShell scripting is preferred.

• Familiarity with remote support and event management tools, with ServiceNow being preferred.

• Strong listening, verbal, written, and interpersonal communication skills.

• Attention to detail and accuracy when monitoring and maintaining systems.

• Ability to thrive in a fast-paced, 24/7 operational environment.

• Skilled at communicating effectively with individuals at all levels of technical expertise.

• A strong sense of urgency and capacity to multitask efficiently.

• Proficiency in English.

🏝️ Benefits

• Coretek provides a comprehensive suite of health benefits, flexible PTO, a 401K plan, and a vibrant workplace culture filled with opportunities for professional growth and development.