Supply Quality & Retention Manager

This is a fully remote position, open to applicants in Malta, +3 more countries.

📋 Description

• Develop a quality driver model that connects supply behavior to MAVP conversion, retention, and recovery of valuable pairs.

• Identify issues within cohorts and segments.

• Create quality activation, training, and behavior change programs.

• Collaborate with the Planning Lead to establish order quality parameters and with the Incentives Lead to determine commercial levers.

• Define requirements for Product/ML regarding prompts and signals.

• Assess outcomes in collaboration with Analytics.

• Transfer standards and the playbook to account managers.

• Evaluate adoption and sustained effects while implementing guardrails on complaints and client pressure.

⛳️ Requirements

• Quality modeling: connects partner behavior to the creation and retention of valuable pairs.

• Customer experience diagnostics: differentiates between activity and spending growth versus improved experience and repeat contact.

• Conduct cohort analysis of new, active, and returning partners.

• Run experiments including comparison groups, observation periods, and stop criteria.

• Draft requirements for Product/ML: prompts, signals, and quality measurement.

• Develop training programs, standards, and playbooks.

🏝️ Benefits

• REMOTE OPPORTUNITY to work full-time.

• Vacation: 28 calendar days per year.

• 7 wellness days per year (time off).

• Children's education reimbursement: 50% coverage for kindergarten or school costs, up to $1000 gross per year per child, based on paychecks after the integration period.

• Bonuses up to $5000 for successful referrals of applicants for positions within the company.

• 50% funding for professional training, international conferences, and meetings.

• Corporate discount for English lessons.

• Health benefits: up to $1,000 gross per year per employee for self-purchased health insurance or doctor’s fees for themselves and close relatives if not eligible for corporate medical insurance.

• Fully equipped workplace and necessary equipment in company offices or co-working spaces.

• Reimbursement of workplace expenses up to $1000 gross once every 3 years for alternative locations.

• Internal gamified gratitude system with bonuses redeemable for merchandise, team-building activities, massage certificates, etc.