Supply Chain & Operations Specialist – DTC eCommerce

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of comprehensive inventory planning for Shopify, Amazon FBA, and global fulfillment channels.

• Ensure optimal inventory levels while reducing stockouts and surplus inventory.

• Oversee inventory transfer across various warehouses and fulfillment partners.

• Develop and sustain SKU-level demand forecasts by analyzing sales velocity, seasonality, promotional activities, and historical data.

• Strategize inventory needs for product launches and peak periods, particularly in Q4.

• Continuously enhance forecasting models using business insights.

• Manage and upgrade AI-driven inventory planning systems.

• Create and uphold reorder point logic, dashboards, automations, and operational alerts.

• Recognize repetitive operational tasks that can be automated.

• Plan and execute purchase orders based on demand forecasts and manufacturing lead times.

• Calculate production volumes and optimize container usage.

• Maintain effective communication with manufacturing partners.

• Track shipments from purchase orders through manufacturing, freight, customs processes, and warehouse reception.

• Collaborate with freight forwarders and logistics partners.

• Keep an eye on timelines and proactively address delays.

• Handle daily communications with our third-party logistics partner.

• Oversee inbound shipments and ensure accuracy in receiving.

• Evaluate warehouse performance against service level agreements.

• Manage replenishment from the 3PL to Amazon FBA.

• Maintain suitable inventory buffers between various fulfillment channels.

• Prevent stockouts while keeping storage costs to a minimum.

• Handle manufacturer-held inventory designated for international dropshipping.

• Coordinate fulfillment operations across the UK, Australia, Canada, and New Zealand.

• Ensure inventory availability for SKUs specific to each region.

• Conduct daily reconciliation of customer orders, shipments, and inventory movements.

• Identify and rectify fulfillment discrepancies before they impact customers.

• Investigate silent fulfillment failures and discrepancies in inventory.

• Monitor refund rates against actual product returns.

• Detect operational leaks including lost inventory, return-to-sender issues, and address validation failures.

• Suggest enhancements to minimize operational losses.

• Collaborate with the Customer Experience team to address fulfillment-related escalations.

• Work closely with leadership to boost operational efficiency.

• Create documentation and scalable operating procedures as the business expands.

• Manage weekly operational reporting, including inventory coverage by SKU, reorder timelines, fulfillment SLA performance, refund and return trends, inventory health metrics, supply chain risks, and recommendations.

⛳️ Requirements

• Proven experience in managing supply chain or inventory operations within an eCommerce business.

• Proficient in building AI automations or utilizing AI tools to enhance operations.

• Familiarity with Amazon FBA inventory management and international fulfillment processes.

• Knowledge of inventory planning software and ERP systems.

• Strong skills in forecasting and inventory planning.

• Background in working with manufacturers, freight providers, and/or 3PLs.

• Highly analytical with outstanding attention to detail.

• Ability to work independently with minimal supervision.

• Excellent written communication and follow-up skills.

🏝️ Benefits

• Flexible work arrangements.